Novotel Strasbourg Centre Halles

Konum olarak iyiydi

Maalesef gece 3 te yangın alarmı çaldı ve herkes uykusundan fırlayarak panikle dışarı fırladı. 1 saat dışarıda kaldık sonuç olarak hiç birşey yoktu ve hiçbir açıklama bile yapılmadan geri odalara çıktık

Świetna lokalizacja, bardzo dobre śniadanie i uczynna i miła obsług

Wszystko było ok

The front desk staff’s behavior was extremely rude. I booked two adults and two children, and they provided me with two rooms, expecting each adult to sleep in one room with one of my children. Unfortunately, I was accompanied by my sister, an additional person. I politely inquired if it was possible to book another room for my sister or add her to my booking and pay an additional fee. Their initial response was unprofessional, characterized by facial expressions and attempts to convey that I had made a significant mistake due to the hotel’s full occupancy. They informed me that they had no means of resolving the situation with me. I did not anticipate the need for an additional room, as it was an unexpected occurrence. I would have understood their position, but I wanted to inquire about the possibility. However, the staff’s treatment made me feel like I was not a valued guest. One of the staff members rolled her eyes, raised her voice, and even shook her head repeatedly until my husband intervened. I was at a loss for words and unable to respond due to the constant talking and interruptions from the front desk staff. It was as if I had caused significant damage to the hotel. Finally, another female staff member took over the situation and offered to assist by searching for other nearby hotels with available rooms. In the end, my cousins, who had also checked in to the hotel, approached the staff with her husband, who is French. Surprisingly, they agreed to add her to their two rooms. We were disappointed by the attitude and tone of the staff, and most importantly, at midnight, 3:00 AM, the fire alarm sounded. Everyone rushed out of the building, and we remained outside. They did not even feel the urgency to check in with the guests or engage in conversation. We waited until everyone had returned and began asking questions, and they assured us that everything was under control and that there was no cause for concern.

The employee who works in the front desk. Very rude and disrespectful to guests.

Tout était parfait

L accueil la propreté et le confort

The location of the hotel is extremely good. Being connected to a shopping centre helped too with being able to access shops without needing to leave the building. The room was very clean and well set up. Bathroom was also extremely clean. It is also child-friendly.

Sehr gute Lage

Keine Vergünstigung im Parkhaus, alles sehr einfach und wenig einladend.