Motel 6 Birmingham, AL - Medical Center

excellent staff

The condition of my broom was awful. The ceiling had to split in it and was hanging down about 3 inches in two different spots about 3 foot long each. There was mold in the bathroom by the tub and the sink stopper was broken off sitting next to the tub. The door handle in the bathroom was about to fall off. The television was broken and had lines going up and down it. I told the front desk but they did not resolve the problem. I stayed for two nights and told them two times I know it was only approximately $60 a night, but I would rather have stayed somewhere else. The bed was also very soft and uncomfortable.

I found the staff to be serious courteous and helpful in resolving all issues.

Check in was very easy. Friendly staff. Room was decent. One of the bed comforters had burn marks in it. The shower was impossible to set to a decent temperature. Was either freezing cold or burning hot, the one spot that was tolerable the water pressure was nonexistent. Overall clean and efficient

Its a motel 6 in thr middle of Birmingham Alabama. What would you expect

Lights didn’t work in the room.

Should have had Kleenex

Property itself was rather shabby and not the cleanest, but about what you would expect for a cheap motel. The manager Paul, however, was inexcusably rude and offensive! When my room was not ready as promised (I paid $25 extra for early check-in as I had a doctor appointment) he refused to let me use a restroom or even sit in the lobby until my room was ready! I ended up having to stay an extra day and the night staff told me I could have the room for the second night at the same price as the first. Paul refused to honor that, saying that the employee was new and didn't know any better and shouldn't have told me that. Every conversation with him turned into a shouting match, with him refusing to listen to anything I had to say and yelling and talking over me. Since I am an older single woman traveling alone, I got the feeling he figured he could bully me. I don't care what nationality you are. There's no excuse for this abhorrent customer service.

Dingy towels in the bathroom. No plastic bag for the ice bucket. You could hear the television in the room next door through the walls. The receptionist wanted to put $100 hold on my card in case of damages which I agreed to. He then came back to the counter and asked if I had $100 cash since their card reader was done. I told him I wasn't giving him $100 cash, and that he needed to figure it out. He came back with his table for an electronic signature and I was able to go to my room.

It was terrible room was dirty and smelly