Embassy Suites Williamsburg

While it is a decent hotel, there are minor inconveniences that spoil the overall experience. It seems they get a lot of bus groups here and it can get rather loud if you have a room that faces into the open area lobby (top to bottom). We had a lot of kids and some were not well behaved The breakfast was disappointing due to low food quality and extremely slow service. The staff seemed to burn or overcook the bacon, eggs were tasteless, and had an off taste. The staff that cleans the tables was great and very friendly and attentive.

Food was horrible, rooms old, pull out bed was stuck. Wash clothes and towels were dirty

The breakfast accommodations are excellent and the gym is the best. Great place to eat and workout.

The first room, the sink was stopped up. Of the two keys that we were given, only one would work after being replaced twice. There was no soap in the dispenser in the tub. Paid a lot, got a little.

Thank you for offering so much for breakfast. Glad you still had the omelette station. Omelette people/cook was wonderful.

Keys did not work. Could not find my reservation so lucky I had a copy of reservation.

When my family and I travel, we would look to book our stay at a Hilton Embassy Suites Hotel. Going forward I doubt I will be using an Embassy Suites Hotel in the future. We recently stayed at the Williamsburg Embassy Suites. Although our room was spacious the furniture was outdated and in need to a refinishing on the wood surfaces. The breakfast buffet was marginal at best. Beside the omelette station the food looked like the offerings of a Hampton Inn. The worst was the evening Happy Hour, in my past experiences at the Embassy suites there were snacks and hot hors d oeuvres. This setup consisted of bowls of pretzels, crackers, tortillas chips, cubed cheese, and canned cheese sauce. Totally disgusting, the food presentation was an embarrassment to the Embassy Suite chain. For extra money they charge for the room night they really have fallen off in the guest experience. I won't be returning to this hotel in the future. Bye, bye Embassy Suites.

The location was central and we were comfortable. The room was clean and we were able to spread out and relax fully. The food was amazing especially for my daughter who is a VERY particular eater!

The staff had great customer service... top notch!!!

There was nothing that I didn't like.

The location was great

The hotel was not very clean. All the furniture had stains on them. Breakfast was pretty sub par.