The Art Nest Hotel Nha Trang

Clean rooms, good kitchen, friendly staff, nice service. Lifts are a bit of trouble and need better service. No towels for the beach but to rent only.

Не сподобалось, що кімнатні тапки не одноразові

I booked The Art Nest expecting a comfortable four-star experience, but what we received was an over-priced, low-quality stay marred by dishonesty and shocking filth. This stay was meant to be a relaxing birthday trip, and instead, it has been absolutely horrific. THE SCATHING FACTS: SYSTEMIC HYGIENE & MAINTENANCE FAILURES (ROOM 2506): My original room (2504) was uninhabitable—filthy, with black and pink MOLD on the shower door seals and broken furniture. The replacement room (2506) is only marginally better, suffering from pervasive maintenance and cleaning failures: The shower door is not properly sealed, causing the floor to flood the entire bathroom with every use. The refrigerator barely cools contents, even on the highest setting. Found dusty, broken, dirty glasses, in the room. The bathroom sink stopper is visibly filthy and has plastic debris on it. The room entry tiles are dirty, and the red sitting chair has a noticeable white stain on the upholstery. The fan vent in the bathroom is thick with dust and filth. DANGEROUS FOOD SERVICE SANITATION: The level of sanitation in the breakfast area is genuinely alarming and poses a public health risk: The coffee station frequently has condensed milk spilled everywhere and left unclean. The chairs throughout the morning buffet area are filthy and heavily stained. Most critically, the service area often runs out of tongs or serving utensils, resulting in guests using their bare hands to touch and serve themselves buffet items, creating a massive cross-contamination issue. FAKE AMENITIES & COST-CUTTING: This hotel is engaged in misleading amenity representation. The bathroom offers cheap, purple liquid bath gel that smells like laundry detergent, and a container labeled "shampoo and conditioner" that is clearly the same cheap soap, confirming pathetic cost-cutting measures that do not belong in a four-star property. MANAGEMENT DISHONESTY & AVOIDANCE: I sent the General Manager, Ms. Nguyen Huong Giang, a calm, professional letter offering a moment of grace to save the guest relationship and provide constructive feedback. She deliberately avoided speaking with me entirely, communicating only via a dismissive email that used gaslighting (falsely claiming staff served refreshments) and corporate deflection. Her documented dishonesty, avoidance, and refusal to engage prove she is an insufferable and incompetent leader who prioritizes scapegoating guests over genuine service recovery. POOR RATING & LOW VALUE : This hotel demands a cash deposit (competitors like Hyatt accept credit cards) and has removed beach amenities (umbrellas/chairs). The lack of investment, severe hygiene issues, and managerial incompetence make this property equivalent to a budget two-star motel, yet they charge a four-star premium. Do not waste your money here. Stay at the Hyatt or Citadines down the street for a genuine four-star experience. The local staff, particularly the Concierge Team, are genuinely kind, helpful, and attentive. It is a true shame that such dedicated employees are undermined by insufferable and incompetent leadership (General Manager). Their competence is wasted working for a management team that prioritizes cost-cutting and dishonesty over basic guest comfort and safety. Note to Future Guests: Given the management's dishonest practices, I will update this review and share excerpts across other public platforms if the hotel attempts retain my cash deposit upon checkout.

Отличное расположение для городского отеля,завтраки хорошие,номер достаточно большой ,отдельное спасибо администратору русскоговорящему если я правильно помню,его знали Хуан ,помог нам сделать сюрприз и поздравить сестру.