Renaissance Palm Springs Hotel

No microwave in the room and no movie channels

The Renaissance is a very nice hotel in a perfect location 3 blocks from downtown Palm Springs. Great hospitality from the entire staff from check in to departure. Could not have had a more relaxing experience enjoying the pool and all the amenities. We will definitely stay there next time. Thank you! Larry and family

La posizione

Il servizio pessimo, sempre molto in ritardo.

I woke up the next morning after spending my first night in room #4283 and discovered I had over 30 mosquito bites over my head, my face, my ear, my neck, my chest, my arms, my back and my leg-30! After moving to another room I spent most of the rest of my day (over 6 hours) at a very busy Eisenhower rapid care center where I received a prednisone shot in my butt-oh fun, at CVS to get a prescription filled for an 8 day prescription for prednisone, and then at Walmart for wristbands for insect repellent bracelets (the Dr. at Eisenhower told me not to get bit anymore-I didn't know they make bracelets now instead of insect spray!). When I got back to the hotel I spoke with manager Mayra and told her of my experience. I told her I didn't want to pay for my first night's stay nor my second. She said she could only comp me for the night I spent getting bit all over. She said they can't control mosquitos-everybody gets bit!! I told her I had been traveling for a week throughout southern Ca and south Arizona and not been bitten once-not until I stayed in her hotel in room 4283. I asked if anyone else at the hotel had been bitten 30 times in one night? I asked can you control bed bugs? I have stayed at this hotel many times before without a problem. The mosquito problem didn't go away after the one night stay. Although I was not bitten again while staying in the new room, I have continued to deal with the mosquito bites for over 4 days now-they just didn't go away immediately. It wasn't about the money-it was how I was treated for my experience there-seems the least they could have done was comped me for my entire stay. That's what I would have done for a long time guest.

Staff were all so lovely, pool is great and it is an easy walk to the main strip. Absolutely recommend staying here.

Thank you so much Gordie for going above and beyond! The champagne event was amazing and the recommendations you made were top tier!!! You can trust his opinion! 🤗

Renaissance Palm Springs Hotel is modern and chic property. I enjoyed my stay there for several days while I was at a conference at a nearby hotel. First night, Gordie recommended Bar Issi and helped us with the reservation. The restaurant was so good and we thoroughly enjoyed Gordie’s recommendations. They even gave us a complimentary bubbles, courtesy of Gordie. Next time when I’m in Palm Springs, I intend to stay here again. Thank you!!!

Felt clean and safe