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8.8 / 10 Guest Rating

Shangri-la Surabaya

Jl. Mayjend Sungkono 120, Surabaya, id

Shangri-la Surabaya - main view

About the Property

Luxurious Accommodation
Experience a blend of Asian and Javanese luxury at Shangri-la Surabaya. Each air-conditioned room features modern amenities and elegant decor, ensuring a comfortable stay.

Recreational Activities
From a free-form outdoor pool to tennis courts, guests can enjoy a variety of recreational activities during their stay. Relax in the tropical landscapes or engage in a friendly game of tennis.

Convenient Location
Ideally located near popular attractions and shopping centers, Shangri-la Surabaya offers a convenient stay for both leisure and business travelers. Plus, enjoy complimentary shuttle services to nearby malls for a seamless shopping experience.

Book your stay at Shangri-la Surabaya now for an unforgettable luxurious experience!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Children’s Meal Policy for All Shangri-La Circle Members When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe King Room - Photo 1
Deluxe King Room - Photo 2
Deluxe King Room - Photo 3
Deluxe King Room - Photo 4
1/4

Deluxe King Room

Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.

35 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe King Room

Non-refundable
Room Only
20% OFF$132.65

$106.12

Includes taxes & fees

Deluxe King Room

Non-refundable
Breakfast Included
20% OFF$167.04

$133.63

Includes taxes & fees
Executive King Room - Photo 1
Executive King Room - Photo 2
Executive King Room - Photo 3
Executive King Room - Photo 4
1/4

Executive King Room

Offering larger space and panoramic views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.

49 sqm
Sleeps 4
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Executive King Room

Non-refundable
Room Only
20% OFF$161.65

$129.32

Includes taxes & fees

Executive King Room

Non-refundable
Breakfast Included
20% OFF$193.99

$155.19

Includes taxes & fees
Horizon Deluxe King Room - Photo 1
Horizon Deluxe King Room - Photo 2
Horizon Deluxe King Room - Photo 3
Horizon Deluxe King Room - Photo 4
1/4

Horizon Deluxe King Room

Located in higher floor with city view, this room features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails.

35 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Horizon Deluxe King Room

Non-refundable
Room Only
20% OFF$197.58

$158.06

Includes taxes & fees
Executive Suite - Photo 1
Executive Suite - Photo 2
Executive Suite - Photo 3
Executive Suite - Photo 4
1/4

Executive Suite

Offering much larger space and panoramic views of the city, this suite has a work station and a seating area with a sofa. It comes with air conditioning, a flat-screen cable TV, mini-bar and tea/coffee-making facilities. Private bathroom has a bath, a hairdryer, robes and free amenities. Guests enjoy executive lounge access.

84 sqm
Sleeps 4
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Executive Suite

Non-refundable
Breakfast Included
20% OFF$481.42

$385.14

Includes taxes & fees
Deluxe Twin Room - Photo 1
Deluxe Twin Room - Photo 2
Deluxe Twin Room - Photo 3
Deluxe Twin Room - Photo 4
1/4

Deluxe Twin Room

Offering views of the city, this air-conditioned room comes with a flat-screen cable TV, mini-bar and tea/coffee-making facilities. A hairdryer, robes and free amenities are provided in the private bathroom.

35 sqm
Sleeps 4
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Twin Room

Non-refundable
Room Only
20% OFF$132.65

$106.12

Includes taxes & fees

Deluxe Twin Room

Non-refundable
Breakfast Included
20% OFF$167.04

$133.63

Includes taxes & fees

Guest Reviews

8.8
Excellent519 verified reviews
AI Summary

Guests highly rate the comfortable accommodations and frequently praise the exceptional service.

Categories

Cleanliness8.4
Service9.5
Location8.4
Room Quality8.8
Amenities8.8
Value for Money9.3
Food and Beverage8.4
Overall Experience8.8

Select topics to read reviews

M
MaygyidID
Verified booking
couple
Standard Room
Stayed in Apr 30, 2026

"Excellent"

8.0
Helpful?
S
SameehauAU
Verified booking
solo_traveller
Standard Room
Stayed in Apr 29, 2026

"Exceptional"

10.0

Food and room

It can get a little warm in the lounge area due to the big windows

Helpful?
W
WaleedsaSA
Verified booking
solo_traveller
Standard Room
Stayed in Apr 20, 2026

"Exceptional"

9.0
Helpful?
A
AliauAU
Verified booking
solo_traveller
Standard Room
Stayed in Apr 20, 2026

"Exceptional"

10.0
Helpful?
C
ChandraidID
Verified booking
solo_traveller
Standard Room
Stayed in Apr 12, 2026

"Exceptional"

10.0

Lobby luas. Staff baik. Kamar bersih dan nyaman.

Breakfast kurang sesuai untuk ukuran hotel bintang 5

Helpful?
M
MertawasesaidID
Verified booking
solo_traveller
Standard Room
Stayed in Apr 11, 2026

"Exceptional"

9.0
Helpful?
K
keepyercoolmoMO
Verified booking
family_with_children
Standard Room
Stayed in Mar 26, 2026

"Still the gracious Queen of 5 star hotels in Surabaya: great staff, facilities, rooms and F&B"

10.0

Shangri-La Surabaya is still the gracious Queen of 5 star hotels in Surabaya, with impeccable service from qualified and well-trained staff, excellent facilities - a really nice, large resort pool with kids' pools and water slide not interfering with the main pool, a good spa/gym area with free and bookable table tennis - comfortable rooms with large windows, expansive views and very comfortable beds providing firm support with a soft topper. Wood fired pizza oven in the Italian restaurant meant yummy fare there too.

Nothing to fault. My dream weekend getaway whenever I have the time again in future. Desperados was closed when we were there, so we'll try it on our next visit.

Helpful?
D
DirknlNL
Verified booking
family_with_children
Standard Room
Stayed in Mar 25, 2026

"Exceptional"

10.0
Helpful?
J
JoshuagbGB
Verified booking
solo_traveller
Standard Room
Stayed in Mar 5, 2026

"Exceptional"

10.0
Helpful?
P
PaulgbGB
Verified booking
couple
Standard Room
Stayed in Mar 2, 2026

"Stay as always was relaxing and a truly lovely experience. Cant thank the staff enough!"

10.0

I stay at the hotel regularly which says a great deal on ow I value the service and experience when staying at Shangra-la. I really enjoy the staff who are very friendly, call me and my wife by name and we have conversations during our stay. I use the executive lounge and staff are truly excellent. The gym and changing rooms are excellent something I always use during my stay ie the gym. Pool, breakfast, dinner especially in the Chinese and Italian restaurants are excellent also.

No complaints

Helpful?
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