DoubleTree by Hilton Santa Fe

I liked the location, it's super convenient being that it's close to downtown. I also liked having a balcony in our room.

Nice clean rooms

Solid but overpriced for the location. Bathroom issues and food was bad

Pool with towels, hot tub, clean & comfortable rooms, location, polite & friendly staff. Free parking. Secure lobby late nights

Small parking lot, construction noise too early. Would have liked continental breakfast for the price.

The staff was real friendly. The room was small, but adequate. Quite enough with the air conditioning going. Had a good night sleep. The pool is unique and warm overall a good stay.

The door handle to our room was not fully functioning. It was loose and the key didn't always work. The door would not always shut properly. The beds are small and not great for more than 1 adult.

The bed was comfortable and most of the staff was friendly and helpful except for the employee who bought us room service.

The kitchen worker brought us the food and I paid for the food with cash. She did not seem to understand English. She kept pointing at the slip and wanted me to sign. I put my room number and signed my name but did not fill in any amounts because I had already paid her. The next morning on my bill there is a charge for the same amount of money that I gave her. The bill was for 31.07 and the charge was for 35.00. That is the exact amount I gave her which included a tip! Then she told her boss that she never received any cash. She lied!!! After making several phone calls I finally talked with a manager on Tuesday morning, her name was Brenda, and she apologized and stated she would remove this charge from my credit card. I thanked her and told her they needed to reprimand the employee. If she did this to us how many other guests are getting taken?

Wonderful staff!! I arrived early and was able to check in early. Clean, comfortable rooms.

I was in Santa Fe for some business. The young man at the front desk was extremely helpful with arranging transportation for me. The rooms and public space were very clean AND you get a cookie upon check in.