DoubleTree by Hilton Santa Fe

The bed was very comfortable

This is where we will stay when we’re in Santa Fe. Great place

I didn't eat breakfast. And once I was actually able to get up on the bed that was really high for a handicapped person, the bed was comfortable, but it was just not safe for me as a handicapped person to be up that high.

No bars around toilet in handicap bathroom. Difficult to get into the shower. Being handicap. And the bed was extremely high. For a handicap person with a walker to get up on.

The shower was absolutely horrible. I would not stay at this location again. Noticed several flies in the room as well. I was very disappointed and would not recommend this location to anyone.

The room and the bathroom were extremely disappointing.

Good

Got stick in elevator. Door would not open. Someone came to help and got us out. Very scary for an 85 yr old lady Please make sure it’s fixed

Older hotel, rooms desperately need an update. I selected a room that was obviously non-connecting on the app, but arrived to a connecting room nonetheless. The other main issue I had was being given inaccurate information regarding breakfast buffet pricing by both front desk and breakfast server. When I checked in, I specifically asked about the breakfast buffet and whether a Hilton Honors member would get a slight discount on it. Front desk said yes. Next morning I went to the buffet and asked the server there the same question. She said oh yeah you just use your “points” to pay the $15 per person when the hotel bill finalizes. I said I’m a Hilton Honors member but don’t think I have any so called “points”. She said don’t worry about it you will see the breakfast charge fall off. After breakfast, I went to front desk and asked about the “points”. This time they told me that “points”discount is only for gold and above, not for regular members. I said that wasn’t what was told to me when I checked in, and the server wasn’t being accurate about it either. She said nothing she can do about it. I felt duped and called the hotel the next day to further dispute this. They eventually refunded the charge, but all this left a bad taste in my mouth. If they explained to me accurately and told me upfront when I checked in, I would’ve given this hotel higher rating.

Cama cómoda

Nos cobraron dos veces la habitación y la caución sin decirnos nada. Dijeron que el Doble cobro lo había hecho booking y sin seguimos esperando un reembolso