Holiday Inn Salem by IHG

Front desk staff was competent, friendly.

Great hotel. Very clean. The restaurant attached, Mexican has great food.

This hotel is definitely run down. Our room smelled musty and mildewy, and there were signs of water damage. The bathroom had broken parts in the shower and the shower floor bowed and warped when stepped on. We were given the wrong room number and keys. The pool was not open the day we arrived. Additionally, though both Expedia and their site state free parking, we were told there was a $3/day parking fee at check out. We have family in the area and will definitely choose somewhere else to stay next time.

I travel to Salem, NH once a year regularly, this time I decided to try the Holiday Inn instead of my usual hotel. I felt that the pool was a plus. I discovered at arrival that I was assigned an handicap room. I can' t imagine having booked one because I am not handicap and I think but I might be wrong these rooms should be available to those who really need them. The room is small, spartan and drab, one lamp wobbled, the brown, grey carpet was tired and it seemed dirty but the color made it difficult to tell. Nothing invites you in. In the middle of the night the air conditioning suddenly started to roar noisily, while somewhere close to my room a loud party kept on going late trough the night, sleeping was a difficult option. At the concierge desk I was told that the manager is only available during the week and not on weekends. The only way to contact a manager on weekends is though email and I did not have an answer. However I was able to speak to her on the phone: the hotel was completely booked, etc.

Good location, close to the highway and with plenty of nearby shopping and food options.

Average

Very nice quiet place and easy to get to

I just didn’t like the pillows on the bed

Everything except being lied to (by omission) at property about incidentals/parking fee & then being told by booking.com rep. that I did not see FREE parking on posting for the property when I booked it. One or both of you are in error & I shouldn't have to pay for your mistakes! It's not the $6, but the principle!! Doesn't anyone tell the truth anymore?!

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Good location, staff was very helpful. Enjoyed the breakfast.