Days Inn by Wyndham West Covina

The room was comfortable but the lock on the door didn’t quite lock all the way. The premises were clean, well lit and safe. I enjoyed my stay. Staff at front desk were friendly and knowledgeable.

The Spa rooms are a bait and switch. The photos online do not match the room at all. There was plaster coming off the ceiling next to a large un-painted patch. Mold in the shower, and the water constantly changed from hot to cold. The spa tub was faded, cracked and dirty. It was worn through the top coat in several places. There was water damage signs on the carpet, appears to have been ignored for a long time. Switch plates were cracked and old. The few outlets in the room were difficult to use due to them being so worn out plugs don’t stay very well. The fridge stopped in the middle of the night because it came unplugged. The toilet would not refill on its own, we were told they knew and to use the lobby bathroom. They had turned off the shutoff valve so there was no water at all in the toilet when we got there. When I called the front desk with this info and asked for a different room I was told no. I said we were not comfortable staying and they notified me I could not cancel because I had checked in. So I was out the money no matter what. To top it off booking .com is refusing to help. With the lack of customer service this is definitely the last time I use ether of them. Days Inn booking thanks for nothing.

Excelent

good

breakfast

This is an older property. The room was clean. Upon walking into the room there was a stale smell which resolved when I opened the window.