Days Inn by Wyndham West Covina

Tub was back up drain couch chair was dirty bed was hard.

Good stay

The staff were outstanding. Helpful, kind, friendly. Location was where we needed to be. Room was bigger than expected and clean. Breakfast was good.

Some "adult" trash on the ground never picked up the entire week in the parking lot. Tub wouldn't drain properly, but it did drain slowly. Feet would be in a puddle of water. It is California, so I guess that is why it was pricier than expected.

We booked this hotel and the room looked nothing like the pictures. Upon entering our room we encountered a musty smell that started making my wife and I sick, there is broken chipped furniture all around the room, room number made out of cardboard and color markers, people arguing and yelling on the room next to us. There was a gentleman fixing his suv in the parking lot and he kept staring at us as we were walking from and to the entrance ( we didn’t feel safe). We were in the room for 20 minutes and decided to leave. The person at the front desk didn’t offer a different room he just said “ok bye and you are not getting a refund” we paid alot for two nights (expedia wont let me add the amount) and were there for no more than 20 minutes!! We will never be staying at this place again. Thats our personal experience hope everyone else has better luck.

Clean, excellent customer service.

When I was waiting to get checked in there was two upset customers and all the girls at the front could say was “I am sorry don’t know how that happened” then when I checked in I was told there was no more of the room that I reserved and that once again they couldn’t do anything. I had an emergency so I had to check out one day prior to what I had planned they tell me to call but the website tells me other wise. He says he can’t do anything because he is going to lose money due to him going to get charged $32 for canceling it on his end. He cared more about him losing money than making his customer happy. Once I told him I would pay the $32 he was able to cancel my reservation.

Tight parking lot.

I had someone knocked on my door at 2:30am, I was sound sleep. He knocked first time I didn’t answer. He knocked second time I yelled out who is it and there was no answer. The he knocked third time. It was some scary experience as a female in a hotel. Hotel management should stop food delivery person come up the hotel room after midnight.