Days Inn by Wyndham Syracuse

It is a nice place to be

No breakfast at 6 am as advertised, no in-room coffee. Blanket was thin and facilities were worn and looked dated

I walked into the lobby with two employees screaming violent vulgar curses at each other. with the desk clerk calling the police. I walked out My previous visit there was adequate except that the floor was dirty (I spilled some water on the floor and in getting it up with tissues found the floor was dirty)

This property needs some TLC. Desperately needs a coat of paint. Towels are dingy yellow very unappealing to use. Needs a good dusting . Reception are needs to be upgraded . Staff was excellent

Price is OK but the building is too old

Our bed smelt like it was soiled, peed in. They’re were tons of bugs, nat’s, in the room. The breakfast was very spars with bugs flying all around.

Price and quiet environment even though there was a concert going on

Was nothing for breakfast except a waffle maker

I booked and paid for a king-size room on the ground floor. However upon arrival, I was informed without prior notice that my room had been given away. I was placed in a much smaller room on the 4th floor (top level) with two twin beds. This was not only a downgrade from the room type I reserved and paid for, but the new room also had dirty bedding on arrival and extremely uncomfortable beds, making for a poor night’s sleep. The check-in process itself was frustrating. It took over 20 minutes to complete, even though I had a confirmed booking. The front desk associate, Ellesea (ell-ee-see-ya), was so nice and very professional. However, while she was checking us in, her co-worker beside her was rolling her eyes and making faces behind her back, something I found extremely unprofessional to witness as a guest. I also overheard this same co-worker say she had given room 100 (the king room I booked) to another guest, which directly contradicts the explanation I received from the manager the next morning, who claimed another patron had been “locked out of their room.” If that were the case, I do not understand why I was the one displaced rather than the other guest being given an equivalent or alternative accommodation or just a new key. Makes no sense. I paid for a specific room type, and I did not receive it. The downgrade, the state of the room provided, the time wasted at check-in, and the unprofessional conduct I observed are unacceptable.

No power. Do I had to go elsewhere