Days Inn by Wyndham Syracuse

The Hotel was out of power and wasn’t accepting reservations at all, they said they would refund the cost but there was no communication before hand that there was an issue and no alternate plans were made, we drove 6 hours to find out that we still had to find a place to stay for the night! The front desk could really care less about helping out or that this was an inconvenience. Pretty much were told that “well we are refunding your stay but that all we are doing”. A little communication would have been nice and a little effort to help find another solution for us. The shrug your shoulders approach of not my problem was a really big piss off after driving that far!

Its cheap, and it shows. Room felt damp, had to clean ac filters immediately. Carpet felt gross, kept shoes on. Water pressure was non existant. Key card system failed on Friday, Monday it still wasnt working. You had to wait for front desk to come and open each door, everytime. Was overjoyed to leave.

We arrived at 2am with our three young kids. I don't know what I was expecting, but it definitely wasn't bed bugs in the rollaway bed and cigarette burns in the mattresses, Bugs squished onto the wall in the bathroom. We stayed only because it was so late at night. The manager did refund us 50% the next morning, but this place will go down in family road trip infamy and the worst in the 35 states we have visited.

property was easily accessible but parking lot has multiple potholes. handicap parking area paint has almost disappeared

The property is absolutely misrepresented and it was an awful experience.I ended up taking overpriced last minute room at different hotel. The first impressions were broken front door lock as if someone just broke in. It continued with dirty and crowded lobby where people were loitering being loud. On the outside there were people asking for money seemingly panhandling etc... Never got to check in line was long and overall atmosphere was terrible. Went to another hotel ad never looked back...

I got two emails after I booked this room not one mention a deposit nor did it say anything about it on Expedia. After I got here not expecting to pay more I was told I would have to pay for a deposit and then almost got kicked out for arguing with the person about it then finally he waived it. The. When I get upstairs and call Expedia they weren't supposed to charge me anything anyway they were supposed to inform Expedia that they charge a deposit so they can put it on the website and lied about it like most foreign-owned hotel owners do so they tried to scam me at the front desk.

Old and dirty

The Safe in the room does not work, staff was aware that it does not work . Had to visit the front desk 3 times to activate the entry key. My reservation was for 2 nights, they deactivated the entry key after 1st night. Elevator not working, had to pick luggages 3 floors up and down. Staff is lacking the minimum skills to politely serve the customers. Avoid this hotel if you can.

Good

Very convenient, clean hotel. Would stay again.