DoubleTree by Hilton LAX - El Segundo

The staff make this location amazing. They treat you like you're at home. They laugh with you, they greet you when you come in, they greet you when you leave. It's a very welcoming atmosphere. The cookies in the ice cold fruit water are major bonus. We enjoyed happy hour in the restaurant. Drinks and wings were amazing. That lemon drop will bring us back. Haha thanks for helping our family enjoy our time at your hotel

On May 29, we arrived at DoubleTree around 2:30pm. One of the receptionist said that no room was available yet and that she can call us when one opens up. I didn’t get her name but her hair was dyed brown. So we sat in the lobby waiting for her call. From where we were sitting we can see the hotel desk and people coming in and out. We seen many parties coming and checking in between 2:30pm-4:00pm. Maybe 7 parties checked in between those times. We felt like we were forgotten and so I approached the desk at 4pm. I was helped by Raz Buccur and he said our room was available. I explained to him that we were sitting in the lobby all this time and told that we would get a call when a room became available. We would be sitting in the lobby another hour if I didn’t walk up to the front desk. So after we finally got our keys we went up to our room and we didn’t even have a tv in the room. Room 228. That was so strange. Also there were hangers lying on the bottom left of the dresser but no closet for the hangers. Why give hangers if we can’t hang it anywhere. The room was very disappointing. We did get a text about our check-in and I shared with a Razvan about our concerns. I’m sorry about the 1 star rating but it wasn’t a pleasant experience at the hotel

The staff was very friendly and helpful. Very professional but made us feel at home. Will definitely stay there again.

I think the buffet breakfast should be included with the hotel stay. Really not worth $25 per person for what I saw.

Relatively close to LAX with a good shuttle

The bed is too soft and had no hot water! Upon checkout, suggested that they comp the coffee and bagel I had for breakfast (about $10!). The answer was no. I travel extensively and this is by far the worst reaction I ever got at a hospitality facility. A really uncaring staff and totally non responsive management

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