Fairfield by Marriott Mission Viejo Orange County

The pool and spa were broken and under construction didint find out until we got there. The room was fine but useually they go and clean the room while your there and they didint

When I booked the hotel, the hotel staff confirmed that the pool and hot tub would be functioning. I have four teenagers that I brought with me and we desperately needed the pool to cool off. That was the reason I booked this hotel was because they had a pool at a good price. When we got to the hotel, the pool and hot tub were completely torn apart and inaccessible and not available for use. Second, our bathroom only came with two bath towels. I asked the housekeeping staff for two more, and the man told me “I’m really busy I don’t have time.“ I sent one of my kids down to the front desk to retrieve two more towels because there were five of us in total. Our room did not get cleaned by housekeeping at all. Our trash cans had to be put in the hallway to be emptied because housekeeping would not come clean our room while we were gone during the day. We basically were the housekeeping for ourselves and while we don’t mind this, it was excessive and we did not get what we paid for. We needed a couple more pillows because the pillows are very flat and a couple of my kids easily wake up with headaches if they don’t have thick enough pillows. One of the housekeeping staff that I approached in the hallway told me that the hotel had ran out of pillows. So my kids had to fold their pillows in half to sleep on. The breakfast bar was fantastic. The waffle maker makes some of the best miniature Belgian waffles I’ve ever had. The reason I would never recommend this hotel to anyone is

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Awful service all the way around. Rude personnel and not accommodating to the room that I booked when they had the extra rooms to do so. Refused to contact the manager upon request multiple times. I am a foster parent and booked 2 beds and they only gave my family a king bed and would not give us the 2 beds booked or even a roll away bed. ( they had avail rooms with 2 beds) Absolutely ridiculous will never book here again

We had an enjoyable stay, but they do not service the room. We had to ask for TP and clean towels.

Perfect,clean

good stay

Comfortable rooms and breakfast - friendly staff.

Everything was perfect, checking personal very friendly, room was extremely clean and breakfast was very good