Fairfield by Marriott Rochester Henrietta/University Area

Nice safe hotel

Clean comfy

Keys wasn’t working it was programmed 4 times back up and down from office to suite (both room keys)( so inconvenient) and it was a very late that we were checking was already exhausted. I just wanted to go to bed.then the emergency light keep on blinking all night long( once again attention was called to the front desk and was told that there was no maintenance worker available. They were going to give a discount)then no lights at all in the room by morning time because the power was done, uncertain areas of the hotel which of course, was on the side where our 2 rooms were, elevators were done like to use. The bathroom was stung like in the hotel room was done, and that was how the blinking in one of the suites which was the upper suite finally got the lights to stop blinking. after speaking to the morning front desk, I was just given the information to speak to a manager, but the manager herself was new and wasn’t going to be until Monday.

Very clean property. Friendly and helful staff. Coffee amazing.

The front desk staff were very personable but we were dismayed to find our room hadn’t been cleaned properly. There was old rice left in the microwave and a used tea bag in the coffee maker. We also think that the bathroom amenities hadn’t been properly replaced. There were no drinking cups or hand lotion bottles. It made us start to question if the room had been vacuumed or the sheets changed since the last guest.

ok

Lack of electric outlets.

Our stay at this hotel was overall fine, but the evening of the one night we stayed, we used the pool. After spending some time with my kids in the pool, I began to notice some very disgusting looking globs in the pool. It made me feel sick to my stomach, and I feel sick to my stomach now even recalling this. It was gross.

Standard service for a very high price.