Best Western Plus Gilbert/Mesa

It was fine for an overnite

I have no idea how this place as a 8 star rating. It was disgusting. As you can see from my pictures. I would never stay here again. The outside appearance and lobby was so nice. We had three rooms and they all were like this. The bathroom shower was dirty and outdated. The baseboards were dirty and haven’t been cleaned in a while. The carpet was atrocious! We couldn’t even take our shoes off. The sheets were clean, thank goodness or we wouldn’t have been able to sleep there. This should be a one star hotel for $50 a night.

Carpet looks dirty and stained

No safety bars in bath tub rooms need to be upgraded

The hotel was kind of old. The carpet on our floor was dirty & had a lot of stains on it. The room we got was a non-smoking room but it smelt like cigarettes when we got there & the fire detector was covered with a plastic bag. We notified the front desk & they fixed it but seems like they don't do a very good job at cleaning. We even noticed some used plastic plates behind the small sofa chair in the room.

The staff was incredibly nice and helpful. That said, the room itself needed som tlc. The bathroom shower curtain was heavily stained and in general it felt pretty beat up. The room lights were dim and kind of depressing. A kind staff goes a long way but the facilities were a bit of bummer.

Nice, decent, quiet, clean

The hot tub jets were not working but the temperature was good. The pool was a weird green color and very cold. The breakfast was good and staff was nice.

Good and safe