Residence Inn Shelton Fairfield County

The property needs some updates. The pool area was green with algae. Basic maintenance to this property would of been appreciated.

The rooms were very clean and the beds were comfortable. The staff was friendly and accommodating.

I have been to different pet friendly hotels. This one was one of the cleanest ones. Britney at the front desk was amazing! She greeted me with a warm smile and took care of all my hospitality needs please thank her on my behalf. Will be returning to this hotel!

I did not like being placed by pool. Much too noisy. And had requested 2nd floor 2.bed st time of reservation and was not told that request would only be 1st floor. That should be marked with making reservation. However staff was great and tried to fix, but couldn't. Rugs had a smell of mold. Until air was put on. Room, was clean, and staff always great.

First and foremost, this is NOT a hotel, it’s a MOTEL. And it’s the crappiest motel you will ever encounter. It’s NOT a hotel with one building, it’s an OUTDATED old motel where ALOT of crackheads and drug users dwell. We checked into our “penthouse” which was filthy . F the bathroom walls had faint BLOOD splatter on the wallpaper and hair on the ceiling . The carpet leading to the bathroom was unfinished with raw rusty nails sticking up ( Hope you have your tetanus shots !), there was blood spots on the linen sheets, mysterious staining on the wall and on the ceiling, it appeared to be a bullet hole. The. Carpet was rancid and not something you should walk barefoot on, I wore socks. Landscaping outside is LOUD with leafblowers pointed at your windows , heavy traffic and noisy housekeeping. The walls are THIN with no insulation. I had neighbors smoking on the balcony stairs although , somehow, that was the least of my worries. Now, moving on to the service. I phoned Brittney to ask about the constant noise. The horrendous attitude from this ghetto attendant was unexpected. When gently asked basic questions, she said “ yeah are you feeling okay” in such a sarcastic tone. When asked for the manager, she refused to put him on the phone or inform when he would be back in office. The then proceeded to tell me to “ watch my attitude “( uh, thanks mom ?) to which I abruptly hung up the phone. She then phoned my partner 2 seconds later without any approval from her manager and said we had to leave at 12pm ( it was 1130pm already and we were 1/4th through our stay with a baby) . When my partner spoke to her, she was hostile , aggressive and spoke clearly “ we don’t care about your baby “. We packed our belongings and left since we did not feel safe with such a negative and ghetto presence on site. She also didn’t forget to remind us numerous times that there was “no refund”. We had to open up a detailed case about this specific employee. On our record as Marriott members, we’ve never had a complaint and we have stayed at over 400 locations through out the recent years local and abroad and we have never encountered someone so rude and without basic problem solving skills. Please stop hiring ghetto people! Th nonetheless, the manager Eugene has solved this case for us after being wrongfully booted with a baby( who actually does that?). I haven’t met Eugene but I thank him . Thank you .

Stayed in a 2-bedroom suite. It was—fine. Room was big but it smelled like someone had been smoking weed prior to our arrival. The carpet was in need of an update, the couch was super uncomfortable, sheets really thin and scratchy, and the wifi kept cutting in and out. Nice to have a full kitchen and the staff were polite and courteous.

I am a certified mold inspector staying for work. When I entered the room I noticed a strong musty odor. After inspecting the room I found active mold growth on the ventilation registers and underside of several tables. I tried to switch rooms but there were no other rooms available. Left too early for work to speak with management next morning.

The hotel room was nice and clean. The kitchen in the suite was up to date and very nice. The only thing i didnt like was how esrly the pool closed, 8pm its not even dark out at that point. But the pool was nice and clean. The chairs were nice also. The free breakfast was also cleaned up 40 mins early which was inconvenient but at least the hotel is close to so many things!

The staff was friendly enough, but the room was really moldy. My entire family ended up sick by the end of our trip.