DoubleTree by Hilton Austin

Great service from checking to departure. Bobbie at the front desk really made use fell at home. Thanks for everything, Leslie Taylor …

The front desk service was very excellent.

No laundry service.

Pretty quiet and clean hotel, we were most out the time outside out and about but in the afternoon we asked for our room to be cleaned since it wasn’t done in the morning, and a lady at the reception wrote down our room number to make sure it happened. Unfortunately, our room was never cleaned. Thankfully, Angelina, one of the receptionists on the night shift, more than made up for it. She was very apologetic, brought us towels promptly, and ensured everything was taken care of. Her service really turned our experience around.

Rooms were a good size

Carpets were dirty. Location was not close to anything

The property is absolutely beautiful. I love the design of the building and really enjoyed having a room where when I stepped out of the room I was outside with a beautiful view. After I finished working, I enjoyed getting some food and reading a book out by the fireplaces/outdoor couches. I loved being able to purchase a Starbucks coffee in the morning.

I wish there were casual breakfast options sold with the Starbucks coffee. I would have purchased a pastry and fruit or something like that. I did not have time for a site down breakfast I wanted something grab and go.

We booked going by whatever saw on the website. It said pets welcomed that’s not true they don’t allow service dogs either. We were also told to leave dogs of any kind could even be pass the doors.

The hotel and staff are amazing! Cathy specifically from the Starbucks is very helpful and friendly! I am a crew member and she made me feel very welcomed! Thank you Doubletree.