Ramada Plaza by Wyndham Regina Downtown

The security staff was very verbally abusive and management did nothing about it.

I booked this hotel for the pool and hot tub and was not told upon arrival that they were not working, so I got all suited up and headed down to find that they were closed. Then, the vending machine ate my money and the staff weren’t able to do anything to help… they said they weren’t sure what to do about it and to maybe look for a number on the machine. Then, our tv remote was missing, the staff came upstairs to check when I called, confirmed it was missing but wasn’t sure where to locate another, so we couldn’t use the tv. All this being said, I cancelled my second night and moved to a different hotel. Not super impressed at all.

Didnt let me check in with my reservation already paid for. Manager or assistant wanted a cash deposit also adding extra fees to the already unexpected fee. They usually do $150.00 deposit. Because i didnt have a credit card on me at the time. They raised the deposit to $250.00 instead of $150

We signed in no problem. We were not told about the pool area being close. The two of the three elevators were out of service(we were put on the 14th floor). Evacuees took over the whole hotel, don’t get me wrong it’s a good thing, with all the wild fires having. But we were not told about this. We left five minutes after we checked in.

Liked the underground parking in sketchy downtown..over priced…dining should be open later especially when riders playing!

I recently booked a stay for my friend and would like to provide some feedback regarding their experience. Upon booking, I was informed that the $15 parking fee could be waived at checkout. I relayed this information to my friend, advising them to request the waiver at that time. Despite this assurance, they were still charged the full $20 parking fee at checkout, which was both unexpected and disappointing. Additionally, my friend encountered issues with the room's condition. The room had an unpleasant odor and was not clean upon arrival. They took the initiative to clean the room themselves to make it more comfortable. While I appreciate their resourcefulness, this situation was not ideal.On a positive note, the maintenance team responded promptly to a malfunctioning air conditioning unit and resolved the issue in a timely and professional manner, which was appreciated. While the maintenance service was commendable, the discrepancies regarding the parking fee and the room's condition detracted from an otherwise positive experience. I hope this feedback is helpful in enhancing future guest stays, and I appreciate your attention to these matters.

Customer service was not the greatest, but the property is nice and the room was clean

Dirty stained bathroom. Hair in the sink and tub