Courtyard Austin-University Area

Front desk staff was helpful but everything else went wrong…

We stayed at this hotel for two nights. At the first night, the ventilation system in the bathroom kept running as nonstop for unknown reason. After called the front desk about this issue, a female staff came up to the room and removed/unplugged the vent system. She said it’s been a known issue with some rooms’ vent system would keep running. The solution was to remove/unplugged it. She said their maintenance staff will come to the room during the day to fix it the next day. I asked her “so just leave the vent hanging over in the ceiling? What happens when we need to use the shower in the morning because there will be a lot of moisture and humidity in the bathroom?”. The staff said “just leave the bathroom room door open once you are done with the shower”. The next morning, the front desk called us and woke us up at 8 am. The call was to ask us if their maintenance could come in to put the ventilation system back because there was a misunderstanding. The ventilation system will stop on its own when the humidity level is low. Last night’s staff should not have removed/unplugged it. I answered that we were still sleeping and please came after 12 pm. (They shouldn’t just call customers in the morning and should have just slide in a piece of note under the door). Around 10:30 am when we left the room, we made sure the “no disturb tag” was not hung outside of the door, we left used towels on the barhtub for the housekeeper to bring clean towels and clean our room. We also advised the front desk that they can go to the room to fix the ventilation system when we came down to the lobby. At 23:30 pm when we returned to the room, we were shocked that all used towels were still left on the floor. Our room was not cleaned, no clean towels were brought into our room either. The ventilation system was still removed/unplugged and hanging on the ceiling. We called the front desk and complained.

Don’t normally take the time to review hotels, but felt given the current state of this one it’s worth it to warn others. This hotel is in desperate need of updating. The hallways are narrow with low ceilings. The rooms look like they are out of the early 2000s with the exception of the flatscreen. My bathroom had hairs all over it and a toilet that barely flushed. Typical older courtyard property where there are scratches, dents, missing paint on every surface you look at. Thing that sent me over the edge are the tiny showers with the shower head that is at my chest height and I’m only 6’2. Nothing like having to squat in your hairy shower to get the whole body in the water!

Everything. Room was clean, quiet and comfortable. Breakfast was very good. Staff was outstanding.

Nothing