Comfort Inn Alton near I-255

Check in was nice, the staff on arrival was very kind. Room was pretty clean but sink was leaking all over the countertop. There were bugs in the juice and the milk was spoiled at breakfast. Very little variety of food options at breakfast. Both nights when we got back to the hotel our key card no longer worked and we had to go all the way back down the the front desk. This was very frustrating with small, tired children. Sometimes front desk staff was outside of hotel socializing and one time she was sleeping in the back at like 8pm. We’ve been a few times before this but this time felt like a different hotel and we won’t be returning.

The location is good and easy to find.

It is very dark and looks outdated. Only half the lights worked in the bathroom and the fan in the bathroom was very loud

The bed was really comfortable and the location was very peaceful

don't let day personnel park in the arrival canopy meant for guest use and convenience.

Booked room cause of pool. Pool out of order. No discount offered. Was advised hotel did not have a manager to talk to. It was just too bad. Was not worth the price. Staff was rude.

The latch lock was broken on my door a BIG SECURITY issue The shower had moldy caulk all around the floor of shower The elevator was dirty on first day and broken on last day The pool has been out of service for my last three stays I do not plan on staying here again

We got back after a long hot day and had to switch rooms with out 3 kids because the AC was broke the in the new room the shower leaked and the bath didn't work then at 3 am the fire alarm continued to go off till 6 am and staff told us "well things happen just like at home" I am extremely disappointed in this stay and would like compensation of a refund for at least 1 night of the 2

Got Right in with no problems and had a good stay.

We booked this room because the hotel had a pool. Afte a long hot motorcycle ride we wanted to cool off. Upon arriving and checking we were informed the pool was closed. Hotel.com did not have this on their website. Very disappointed they we didn’t know before booking the room.