Spark by Hilton Des Plaines Chicago O'Hare

Pagué a través de Expedia por dos habitaciones y al llegar al hotel me indicaron que solo tenían el pago de una habitación y tuve que pagar nuevamente por la segunda reserva.

Clean and comfortable. Friendly staff Booked because we were able to park our vehicle there while we on our cruise for a very reasonable price. The shuttle was on time and also picked us up from the airport on our return with a quick phone call.

It’s everything you need. It looks old and basic. Toilet didn’t flush well. Water pressure was excellent. Pets should be on one floor and there should be a non pet floor because I was awaken by dogs barking.

The location. Hotel is not far from airport.

The counter agent were not welcoming.

Although they advertise as free airport shuttle be prepared to wait and wait and wait. We have waited for over 45 minutes each time with we have called although they have said that they will be there in 30-40 mins although they said the shuttle is on request On one particular occasion we called at 10:48 pm and didn’t get picked up until 12:13 am. We stayed as a group of six and unfortunately encountered an issue with one of the room’s toilets, which was not functioning properly. Despite making multiple calls—three to four times—it took considerable effort to get a response. Disappointingly, instead of sending maintenance, the staff handed a plunger to seniors in our group and expected them to resolve the problem themselves. This was not the level of service or support we expected during our stay. Do not ever book at this hotel even after it’s taken over by Hilton. We had an extremely disappointing stay. The property is currently undergoing construction, but there were no visible warnings or accommodations to ensure guest safety or comfort. Debris was scattered throughout the carpeted areas, sharp objects were left in the hallways, and several passageways were blocked, making it outright hazardous—especially for families and seniors. There was zero accessibility for wheelchairs or strollers, which is unacceptable. To make matters worse, our room had a strong smell of fresh paint with no prior notice or attempt to ventilate. One of the construction workers almost hit my toddler with a cart. The key card system is another disaster. Due to ongoing lock replacements, they only provide one key per room, and more often than not, it doesn’t work so has to be programmed daily. When we requested a replacement, the staff was rude and unhelpful, and we were initially told we’d be charged just to get into our own room. It took raising a fuss just to get basic access without being unfairly charged.