Sofitel Mexico City Reforma

L’emplacement et la qualité de l’équipement de la chambre

Personnel du lounge peu motivé et réactif

Diego the concierge is the best we have seen. He is an asset to the hotel.

One of the best hotels we have ever stayed at. The service was excellent, the hotel accommodated all of our requests, the rooms were spacious and extremely comfortable, and the pool/bar area are lovely. Don't think twice and book here.

Nothing. Fantastic hotel.

The hotel is conveniently located on the Reforma. Our room had an excellent view of the Angel of Independence where NYE celebrations were held. The celebrations were loud and did run into the early morning. But the location couldn’t be beat for front row seats to the celebrations. We thoroughly enjoyed the club lounge floor which had great food and drink options. À la carte breakfast orders from the lounge did take a moment. But we were happy to enjoy the lounge, and enjoy the view as we waited. The hotel pool was also a lovely spot to retreat to. We really enjoyed heading there for a quick swim and reset after big excursions and long days of walking the city. We were well taken care of by the assistant manager Marianna and her team throughout our stay. In particular, Jose and Tomas made sure we always had lovely drinks and cocktails at the ready. Diego at main concierge desk also helped us with some lovely dinner reservations and gave us excellent tips on where to go.

The pool area and view from the room

Beautiful deluxe room with amazing view. Great restaurants and bar. Warm service. Amazing pool.

Nothing seriously wrong. The floor in the pool area is dangerously slippery.