Econo Lodge Norfolk Airport

My tv wasn’t working in the room, I called the front desk he said he couldn’t do anything and the owner had left. I asked could he switch my room and he said I would have to wait until the owner returns

rooms are Nasty, the staff are no good bad customer service.

There was no slower curtain. The sheets were filthy. The ac didn’t work and when you tried to contact the front desk no one would answer. After helping move our daughter from SC to Norfolk with the NAVY we just wanted to rest and it was so disgusting we couldn’t rest. I’ve been workin with Expedia to cancel our 2nd night because we were definitely not staying there and tweeting to get our money back. But these people will not answer the phone for them either. This is definitely the worst place we have ever stayed. I would never recommend this place to anyone ever!

This hotel was filthy inside and out. My daughter rinsed her feet in the tub and used the bathmat to walk across the floor because she want to walk on it bare footed. Half way across the room, the bathmat was black! The bedding was stained, had burn holes, and hair stuck to the sheets. The staff was rude and unhelpful. The late night window required you to yell into a ring doorbell over the street noise and she refused to come to the window. The TV didn’t work and when I called the hotel from my cell inside the room, the man continued to yell at me that wouldn’t help me. After 45 minutes of this ordeal, I booked another hotel and we left. Shame on me for not reading the reviews but we were in a hurry after our flight delayed to the next day. I count on Hotels.com for at least decent rooms and was caught off guard this time. Do NOT stay here and I highly recommend this hotel be removed as an option on the site.

Need report someone terrible hotel roaches and smell mold

My husband's flight was delayed and he arrived late and was told unless he had cash could not stay so wound up leaving and staying at a days inn so if my card is charged we will be disputing it

Bad

I am writing to express my extreme disappointment and outrage regarding the conditions of room during my stay from 7/4/25 - 7/5/25. My family and I discovered a significant bug infestation throughout the room, which has made our stay unbearable and directly led to our baby receiving multiple bites, consistent with bed bug bites. Upon discovering the bugs, I immediately documented the issue with clear photographs and videos. These visuals show numerous bugs on the mattress, bedding, and furniture. The room had a broken mirror, missing microwave and there was supposed to be a mirror above the sink which was missing. Even more distressing was the hotel's response when I contacted the front desk on 7/5/25 at 7:09am. When I reported the severe bug problem and the bites on my baby, the woman I spoke with, with a middle eastern accent, refused to offer any assistance or alternative accommodation. I was explicitly told that I would still be charged for the room, and then she passed the phone to her husband who unprofessionally hung up on me. after multiple attempts to get their names, they refused to disclose this. This behavior is not only unhelpful but deeply disrespectful and completely unacceptable for a hospitality establishment. Due to the unsanitary and frankly horrifying conditions, and the severe lack of customer service the staff, I recommend to avoid this location.

Yep it was the cheapest option near the airport and it showed. Dirty floor. Dirty bathroom. No shower curtain. Mirror was broken. The bathroom door had a big hole in it. Lights over the bed didnt work. It was a nonsmokimg room but the bedspreads were from smoking rooms (washed but still smelled and had burns in them). I left as early as I could and spent an extra 6 hours in the airport because I wasn't comfortable in the room.

There was a car alarm every 10 minutes to disturb the morning sleep from 6:15 am onwards till 10 am… couldn’t sleep. No electric for TV or lights near wash basin areas, bathroom door didn’t close properly. They downgraded our reservation even when I assured them calling ahead and requesting my CC about coming to the motel little late around 12ish. They gave our confirmed room of double bed to some other customers the front desk says. Had to go out to fetch morning tea/coffee which is supposed to be there… although they advertised about free morning breakfast. They charged the same amount in cash. No good for 1 night for close to 200 bucks … a total rep off.