Munstone House Hotel

Very good, great breakfast, nice owner.

Clean and tidy. Second time we have been.will be back

I will always begin with a positive, we slept well. Unfortunately, this is the only positive comment I can make regarding our stay at Munstone House Hotel. On arrival, we weren't greeted by anyone. There was no one present at reception for 20 minutes when we arrived at 4:00pm check-in. When a member of staff finally occurred, we were told bluntly that we had not paid for our stay. Which we had. The member of staff then requested that we send her a copy of our bank statement to her personal telephone as proof. This was alarming as this is considered a breach of GDPR. Some 50 minutes after our initial arrival, the member of staff finally concluded that we had paid for our room. We had a table booked at a local restaurant. Therefore we were late for our pre-booked evening meal. Our initial interaction with the hotel struck us as a extremely unprofessional and unfriendly establishment. This continued when we entered our room for the night and were horrified by dusty and dirty surfaces. That had clearly not been cleaned for sometime. We’ll move onto breakfast. We were told that breakfast would be served between 8 and 9am. Again, when we arrived at breakfast there was no one there. The cereal bowls were flithy, with what seemed to be fly droppings on them, juice glasses that stuck to the table and only 3 cups on the serving table if guests wanted coffee (there was no tea). To conclude, I would NEVER recommend a stay at Munstone House Hotel. EXTREMELY DISSAPPOINTING.

Gas ran out on day 2 so no heating for 2 days which was replaced by electric convection heaters. These tripped the consumer units every 5 minutes. Breakfast was poor, I’d finished the self serve before someone came out and offered me tea and toast. If they’ve got gas, may be ok but my trip was abysmal.

My room stunk of cigarette smoke, which they appeared to have tried to mask with the abundance of toxic plug in air fresheners.

Clean and comfortable. Very secluded and peaceful setting.

Location and peaceful country side

Family run, very friendly and helpful, in a lovely old building, beautifully decorated for Xmas. We were surprised at the size of our room, complete with four-poster and with a very large bathroom, which looked as if it had been recently renovated in a heritage style.

All okay.

Great quite location The host very good made my stay experience excellent thankyou