Comfort Inn Plano-Dallas

Fast check in

Elevators out of service

The beds were comfortable

The facility was dirty The fridge and microwave weren't operating There was no hot water There was the smell of marijuana in the halls and elevator

Elevators were out all weekend. Room was on the top floor of the hotel.

No accommodations were offered to us to move to a lower level room and they knew I wasn’t happy about climbing 5 flights of stairs multiple times a day!

Elevators were out of order the entire weekend. No accommodations were made to move us from the top floor to a more suitable ground level room so we climbed 5 flights of stairs all weekend.

No accommodations for moving us to a lower level room when the elevators were out all weekend. They should have called an on call elevator service to repair the elevators for their customers!

We stayed at the Comfort Inn in Plano, TX - worst hotel I have ever stayed at and I have traveled extensively for work and pleasure. The wall paper was coming off and paint was chipped. I requested daily room service and only 1 day of stay did I get towels and the trash emptied. I was yelled at by housekeeping when I tried to get towels and the front desk did not have towels. I often had to wait for someone at the front desk when needed. I finally brought my own towels and made the bed. Many nights the room key did not work and when we went to the front desk to get another key, they did not request identification first. On day 10 we went back to the room around 10 PM and the room key did not work and someone else was in the room. our belongings had been thrown in plastic bags and sitting at the front desk. I had my toothbrush thrown with dirty clothes and electronics thrown with wet towels. I am still missing some clothes. We were told we did not have a reservation for that night. We checked our records online and we had extended the room and it was paid for. The manager will not refund our money for that night and the next night because he said we had a reservation. No apology, no refund. and still missing clothes. I would rate -10 on a scale of 1 to 10.

Bed was comfy

No elevator, towels or blankets in initial room. Changed rooms twice

I wish I could give zero stars, but one was the lowest option. My stay at this Comfort Inn was hands-down the worst hotel experience of my life. From the moment I arrived, it was clear this place is falling apart and dangerously neglected. The entire building is riddled with severe water damage and black mold everywhere you look – walls, ceilings, carpets, you name it. And it's not just a spot or two here or there; it's spread throughout the entire building. Getting around was a joke. They have two elevators, but only one "works" – and by works, I mean it breaks down half the time, leaving you stranded or forced to take the stairs with all your luggage. Don't count on reliability here. The manager was rude, dismissive, and completely unhelpful. None of the exterior door key card locks function, so the only way in or out is through the front entrance. Even with a room key, you're locked out of side doors. Not to mention, there are no exterior lights whatsoever. At night, you're fumbling around outside the building in pitch-black darkness, which feels extremely unsafe. To top it off, the parking lot and surroundings are constantly filled with homeless people, many of whom were apparently paying guests unjustly evicted by the manager with no warning or refund. Do yourself a favor and avoid this hotel at all costs. It's uncomfortable, hazardous and poorly managed. Stay anywhere else!!