Holiday Inn Express Washington DC Silver Spring by IHG

The location was in horrible condition, it felt like a scam operation. I was woken up in the middle of the night because they tried to book someone else into my room that was trying to get in. Horrible experience.

The service

Slow lift that did not work at times

Customer service the young lady was kind.

They didn't give me the requested room then told me when I arrived late in the evening with a tired child.

The personnel. Especially Aaron he was very helpful and friendly.

Wish we were advised about the renovation couldn’t sleep in, startled my mom a couple of times. Ladies that work at the breakfast area were not very friendly and food was not too good.

Lack of parking. Construction equipment everywhere

The accommodations that was supposed to have been added, was not what was in the description when I booked the hotel but it was fairly clean

When I booked the hotel, I booked the King suite with the overview when you look outside of my window you see the top of the 711 convenient store that’s next-door to the hotel and you see bombs standing outside of the hotel. There was no phone in the room where I could even call downstairs to the front desk I had to use my cell phone. The TV in the room kept losing Internet so I would have to use my Wi-Fi off in My Personal Phone just to be able to watch the TV. There was not enough clean towels in the room once again I could not even call downstairs to let them know.