City Express by Marriott Washington, DC Northeast

Though I was able to check in successfully and the hotel was clean and staff friendly enough. For whatever reason there were several additional attempts at charging my card. So I more than likely won’t stay here again

Perfect place to explore the city. Great price and location. Average accommodations but would come back for a one-night stay. Good breakfast.

Need improvements.

The workers were professional

Room was clean. Whole hotel stunk like urine. Pretty sure there was urine in the elevator. Clerk argued that i wasn't 21 multiple times, even when she looked at my id.

Location wasn't great. All the main roads around there don't allow left turns so it takes 15 minutes to go around the block. However, the staff were super friendly and helpful with local information. I want to make a special mention of Sean, who managed the breakfast. It's rare these days to encounter someone who takes pride in their work, especially with something like food service. Sean never stopped moving, making sure patrons followed hygiene practices, ensuring everything was fully stocked, greeting everyone warmly. If I had a restaurant or customer service job to offer, I would have! Hope management takes notice of this.

Upon check-in was greeted at the front desk, advised that I needed to pay for parking, and that it was "$20 + Tax for parking". At no point was I advised it was $20/day. As well the front desk later advised that it was "$23.60 per day",that's 18% tax, why would it charge 18% tax and not 5% like normal? As well why would their own website advertise $15+tax, yet a printed sign not advising me that it was a daily rate? Breakfast staff were extremely rude, and berrating. Advising me that I am not permitted in the breakfast area before 6 or 7am. Meanwhile I was just grabbing a coffee from the 24hour coffee/tea section. Meanwhile that's how you can access the terrace for the smoking section. Front desk said at check-in "You can smoke out front or out back, no problem, just not in the room". First morning security telling me "You are not allowed to smoke at the front" even though there was no signage, and I was far away from the door. Lastly the door keys, they NEVER WORKED. Constantly unable to access the hotel during off-peak hours, and having to try the room key 20+ times before it working, or having to go back down to front desk to have a new key programmed. Get it together, you're a beautiful hotel, with a great location, yet absolute trash staff service and behavior that is not to be expected in any Customer Service way. Hotel needs some major fix-ups before you charge people a premium and allow them to stay.

There are roaches in this hotel. They changed my room but I’m concern it’s an infestation.

Generally ok. Breakfast options were pretty poor, housekeeping missed our room one time and everything is a bit dated. It’s a cheap stay at a cheap location.

It works, don't fix it