Holiday Inn Express Hotel & Suites New Philadelphia by IHG

We live in the area and only stayed for the pool for our kids to swim. The last time we stayed was 8 years ago after our wedding reception. Obvious updates are needed. The furniture in the room all had leather that was falling apart. The carpet could definitely use a good shampoo, and the card swiper on the pool door entry is almost impossible to get into.

We liked the easy access to the heart of Amish Country. The chlorine in the pool area was extremely strong causing multiple guests in the pool area (including our family to cough and get red and burning eyes). Good for fighting infection but not necessarily good for breathing. Need to find a better balance of the chemicals. Housekeeping services were excellent going above and beyond with cleaning our room when we were out for the two days we were there.

It was a very nice clean safe place that I was able to enjoy with my young child.

Friendly staff accommodated are early arrival

Took the family on a vacation to the Amish country in Ohio. We had a great time. The room was big enough for us and clean. The only thing that I would have to say is the beds are hard as a rock. I have back issues and could not sleep. Everything else was good.

Stay was good, the hotel is dated and could use some refurbishment.

The hotel was very nice and conveniently located. The only issues we had is that hotel.com did not list the king size bed. I had to ask the hotel to change that. This is happened the last several times we have booked through hotels.com.

Staff was very friendly and helpful. Easy parking. Close to shopping/dining areas. Very clean.

I was here over the past weekend for 3 nights with ladies and realized when I was checking out that my room had been unlocked for my whole entire stay. I didn't realize The door lock had not been working because I had just been using my key the whole time. I don't even remember how I figured out that it was unlocked but it was unlocked from Thursday afternoon all the way through Sunday morning. I was very surprised and unhappy and frustrated. They gave me one nights free stay for this visit. I believe my whole weekend should have been comped. Thank goodness nothing bad happened. Up until finding out about my lock situation, everything about the hotel was perfect, except not having a hot tub. Front desk staff was wonderful, room was clean, had plenty of supplies, etc. The lock situation ruined my whole stay. I used to work at a hotel And I had a checklist for a block of rooms that I had to go through every week. I had a list of things to check, such as door locks, lights working, shower and bathtub working properly, water pressure, TV working, any paint or anything wrong with the walls or paintings, etc. I do have a call into the hotel management and am waiting for a return call. You can bet every hotel I stay at now, I will be checking the locks to make sure they are working.

My time there was great even though it was only for one night room was clean staff was awesome loved the breakfast and coffee and the Texas Roadhouse coupons was rite on time! ⭐️⭐️⭐️⭐️⭐️