DoubleTree by Hilton Hotel Newark Airport

Comfy bed and clean

Toilet and sink in our room clogged and phone wasn’t connected so we where unable to contact the front desk

The bar and restaurant area was nice

Check in took an hour waiting in line (only one person working the desk). Uncomfortable bed. Shampoo empty. Half of the gym equipment was broken. bathroom so small door opens into toilet, very tight. carpets looked stained. needs serious updating.

I am extremely disappointed with our recent experience at this hotel. We booked and paid for our room over a week in advance, only to arrive late in the evening and be told the hotel was overbooked. Instead of receiving the accommodation we had reserved, we were simply handed a “walk away” form and sent to another hotel over 3 miles away. The entire situation was handled terribly from start to finish. Customer service was poor, there was little communication, and most frustratingly, absolutely no genuine apology for the inconvenience caused. After a long day of travel, the last thing paying guests expect is to be turned away from a confirmed reservation. The check-in area was chaotic, with a queue more than 10 people deep and many customers visibly frustrated and exhausted. It was clear the hotel was completely unprepared and had no effective plan in place to manage the situation. To make matters worse, the alternative hotel provided was not remotely equivalent to what we originally booked. It lacked the facilities we specifically chose this hotel for — including a restaurant and pool — despite us paying approximately $200 per night. Overall, this was an extremely poor customer experience and not the level of service anyone should expect from a hotel charging premium rates. We left feeling inconvenienced, undervalued, and very disappointed.

Tudo

Que não teve laundry e nem microondas o Resto tava ótimo