Embassy Suites by Hilton Flagstaff

I did not partake in the food and beverages.

The entire experience was atrocious. There was a complete lack of customer service, care, concern and ability or willingness to problem solve. Upon check in, we found the room was clearly not in acceptable condition. When entering, we found dirty water bottles and floss picks on the bedroom floor—an obvious indication that the room had not been properly cleaned. More concerning was the state of the room’s air conditioning. Although the thermostat was set to 60 degrees, virtually no cool air was coming out, and the hallway outside was noticeably cooler than the room itself. The space was sweltering and unlivable. We are traveling with someone who has an autoimmune condition where temperature is a known trigger, placing this individual at risk for serious health complications under these conditions. When we raised these concerns, we were told the hotel is sold out and that there was no option to move us to another room. We were advised to open the windows—an unacceptable “solution,” as there were no screens, and we are on the third floor with children. This poses a clear safety hazard and does nothing to address the lack of proper air circulation. We were told someone would be up immediately to attempt to fix the AC. That did not happen. No attempts were made to testify this at all. Reaching out to Hilton they told us the site would take steps to rectify this. They did not. We checked out this morning and nothing was done to try to make anything right. Staff was unprofessional

Clean room

Central location

A bit dated

The room was full of black mold, the ac was inoperable, absolutely unacceptable

Breakfast was good. Plenty of food.

Check-in time was 4:00 PM; however, there were no rooms ready and didn't get checked in until after 5:00 PM. Found out that the heater didn't work in our room. Asked if they could fix this. They said there was nothing they could do. I asked to change rooms and they didn't have any available king rooms, only twin double beds. We took the extra blankets offered. Discovered in the morning that the room didn't have any large towels. Asked to speak with a manager upon check out and was given a business card.

Staff is pretty nice but the hotel Is old and could use an update . The carpet was disgusting . I wouldn’t book this hotel again .

Conveniently located and helpful staff

The rooms need an update. Furniture carpet and curtains were of similar brown colour that made it quite drabby looking. The carpet was very old. The gym had no mats so made doing floor workouts a bit difficult

The hotel is showing its age , needs updating. We waited for a cart to carry our luggage to the room 30 minutes , the check in girl from the front desk had to go hunt for one !