Courtyard Chicago Wood Dale / Itasca

Breakfast and comfortable sleep.

Housekeeping would not give garbage bags, when asked. Refrigerator didn't work.

Property was a little outdated. Furniture was old and carpet in rooms smell

Front desk staff can be trained much better. Poor room service.

Staffs behavior was not good. Also property didn’t provide breakfast even it was included with my hotel stay. They asked to pay again for breakfast. Stafffs behavior was rude and not helpful.

Nothing!!!

Got there in the middle of the night just to be told by the front desk staff that there are no available rooms as per their system although I had a valid/confirmed booking through this platform. The staff was unhelpful and didn't even bother explaining to the guests that have been waiting in line for almost half an hour what was going on not until somebody asked what was going on. The staff should've contacted their customer support team or upper mgt instead of just casually and unapologetically telling the guests there is no room. Sad excuse of a hospitality service facility. Do better!!!