Courtyard Chicago Wood Dale / Itasca

Would have loved more items for breakfast ( Cheese , salmon etc) . Other than that , the service , courtesy , helpfulness of staff was excellent.

I could not check-in online before I travelled even though I filled out the pre check-in questionnaire correctly. Even when I reached the reception, the staff said my reservation could not be found in the system. The confirmation number & dates were sent to me by Booking.com. Luckily I had a hard copy of the email sent by Courtyard. Marriott itself confirming my booking. Wheww!!!

Everything was exceptional. The beds, the employees, the drinks, the amenities, the architecture, the lounge spaces, the office capabilities, the location, and everything more was exceptional.

Absolutely no complaints.

Super helpful staff and very nice clean rooms! The shuttle to the airport is a great convenience when traveling to and from the airport.

Check in and parking was super easy. Part of the reason we booked was for the balcony and the ability to have breakfast/dinner on site. Well, ground floor balconies have zero privacy and the landscaping appeared to be in desperate need for a little TLC. There wasn’t enough staff to run the bistro so we weren’t able to order meals like we had planned. There isn’t a microwave in the room so meals were pretty frustrating when we just wanted to relax. You can’t change the AC to heat/cool and it maxes out at 72 so the room stayed pretty chilly the whole time.

Whole floor we were on smelled like literal human sh*t the entire time. Idk if a sewer backed up but was disgusting.

Staff the night we got there was great but the late night guy was asleep at the desk and wouldn’t wake up. The room was okay but not the cleanest.

It was horrible. The check in process was as very time consuming because there was only clerk to help everyone. Then when we checked out the clerk did not ask how was our stay or anything as he stared at his phone. The curtains were ripped. What a shame and I can’t understand how you got your current ratings. I will google review this as well for future travelers.

The room was clean, free parking is always a plus

Easy directions to the EL train. Staff were helpful and kind.