Courtyard Chicago Wood Dale / Itasca

Great service at every point. Thank you for your kindness.

The beds were comfortable. And the pillows were nice. Also the breakfast was good but it costs $15/ea per day. Most of the rooms have balconies. The courtyard was actually pretty. The location is both good and bad. It's literally right next to O'Hare Airport. So it's about 30 MILES from the city which can take anywhere from 45 minutes to 4 hours depending on traffic. And planes fly super low over the hotel which was both cool and a little disconcerting given all the incidents lately. You couldn't really hear them in the room though, which is good. Hotel parking is free, and they have a shuttle to O'Hare that starts at like 8 am, maybe earlier. The online information is not correct so call them and check what time it runs from because it is NOT 24 hour. Also the CTA has an orange line which runs from O'Hare all the way to downtown.

They charged me a SURPRISE $150 incidental fee. NOWHERE did it say this would happen. So be prepared. They don't release it til you check out and it takes 4-7 days for it to be returned to your account. There were a pair of men's underwear under my mattress. God knows how long they'd been there, which tells me they aren't making beds properly or they saw it and just left it. Either way, utterly disgusting and extremely disappointing. And it sort of set the tone for the whole stay. And I not only had to go to the front desk about it but then I had to call them AGAIN to come get it. The bathtub was gross and had hair in it and nasty crusty crap all underneath the soap holders. Also, the toilet wouldn't flush right. And the screen door for the balcony was off the tracks when we got there. Additionally, there was no cleaning being done behind anything. We had to plug in the little charging station on the night stand and there was so much dust back there it was a literal fire hazard. The coffee pot shown in the pictures is not what you get. It's one of those super cheap one cup weird hotel coffee makers with the plastic tray. (We had planned on having a normal coffee maker) There was hair in the pool. (Eww) No hot tub. There were non- handicapped people parked in handicapped spots, which wouldn't have been a big deal if there had been more than two handicapped spots. Also they changed our room, but by then it was day 2 of our stay and we had to pack everything and move it ourselves, which was inconvenient and very extra.

Staff was friendly, but apparently not enough people. Really long wait to get food from their small restaurant. And there was no food within a reasonable walking distance other then gas stations. TV was broken in the room; overall not what I expect from a courtyard overall.

Convenient to stay a night or two, good pool. and confortable bed

The staff was very helpful.

Hotel advertises an airport shuttle, but it only runs once every hour and it stops running at 9pm. I booked a room with 2 king beds and was given a room with 1 king bed and a pull out sofa that was smaller than a twin bed. The hotel was unable to move us on the night we arrived so my 6ft 18 year old son had to sleep on that tiny sofa bed designed for a child. The bed was so small that his legs were hanging over the foot of the bed. We were not given a different room until 1pm the next afternoon. We paid for a room with 2 king beds and were moved into a room with 2 full beds. The hotel did comp us breakfast, which was nice but that didn't make up for us not getting what we paid for. There seems to have been some miscommunication between Booking.com and the property manager, but rather than either of them trying to make it right, it is the customer who suffers this time.

Muy limpio y comodo

Queda retirado de Chicago a una hora

Pros: Loved the location. Plenty of things to do nearby. Very quiet. Staff super friendly. Cons: Rooms were underwhelming. Bathroom wasn't cleaned. Indoor pool was not heated as advertised.