Dalat Palace Heritage Hotel

We first stayed at Dalat Palace Heritage Hotel in October 2014 and fell for its French-colonial elegance—savoring room-service breakfast on the lake-view balcony amid misty gardens. Those mornings hooked us for a return. But our October 2025 return was a nightmare from start to finish.

Our October 2025 stay under new management was a magic-less nightmare from check-in, shattering our nostalgia. Stunning original architecture and views endure, but this relic begs urgent plumbing, sound insulation, and a new kitchen. Our 'royal suite' in the new 2017 annex reeked of sewer on arrival—drainage issues echoed in other reviews. The nauseating stench, plus the new annex's gilded French theme-park kitsch, clashed with the historical wing's authentic art-deco and colonial historical features. Noise assaulted nonstop: thumping music and street din blasted through from late afternoon till past 11pm, rattling windows and my skull. Our serene balcony? Nope—we escaped to a cocktail bar in town every night. Dining was subpar. Breakfast: overcooked eggs, stale pastries, limp fruits—eons from 2014's bespoke joy. Afternoon tea: a tepid buffet but stingy all at the same time. Dinner has declined sharply too. The lamb rack was under-trimmed and underdressed, loaded with gristly fat we left behind. The 'French onion soup' was overly chunky and bizarre, which tasted like the chef had never tasted a real French onion soup. In 2014, we ordered from an impressive cellar, including a memorable 1985 Chateau Chalon. Now? Just five crappy commercial wines, and they even ran out of their one Dalat sparkling option. Insult piled on: a shampoo dispenser in the shower slipped off the steamy, slick shelf and shattered. Accident? Fine—but the 500,000 VND charge screams "cheapskate", underscoring how far this property has fallen. Staff communication was another low point. The language barrier felt wider than in 2014—surprising for Da Lat's tourism boom—and I chased follow-ups on requests two days after first asking.

Beautiful and well kept up.

Nothing

We're Canadian stayed many times in this hotel since 1972, hotel staff very helpful, Thanks for hotel 🎁 gif

Living in a 100 year old palace hotel is all new experience for us. A hotel which in itself is a tourist attraction

Location, beautiful garden