Hilton Phoenix Resort at the Peak

Good customer service, comfortable beds and spacious room.

The open covered courtyard

There was no reserved parking for Hotel guest. My room door kept getting stuck- you had to slam it closed and practically kick it open. The property is under construction and no where on their site does it state this information. The attached water park closed at 6pm. The property overcharged my stay.

Room did not look like picture. Cabinet was missing a panel so big huge whole that looked inside cabinet that was filled with dirt and wires. Shower dropped all night and was loud. Shower was hard to turn on. Employee said to pull like you were taking out of wall.

I was expecting the property to be a little dated but it was far worse. It is extremely dated and run down. The water park lacks any upkeep. Broken tiles, chipping everything, the foliage was dead or dying. The staff was the least friendly I have encountered. No towels, no pool service, the food was terrible. It should not be advertised as a resort or water park. Very disappointing. Would not stay here again.

We just got back from a long weekend at this Hilton and honestly? Pretty disappointed. As a Diamond member who travels a lot with my husband (empty nesters living our best life), I have high expectations and this place just didn’t deliver. First, some context: we specifically planned this trip as a chill, do-nothing resort weekend. No sightseeing, just pool days and relaxing. The lazy river photos sold us. So when we checked in at 6 PM and were told the lazy river was already closed for the day… not a great start. Our room was actually nice, no real complaints there, just a weirdly designed mini fridge where nothing fits upright. Fine, whatever. The bigger issue was everything outside the room. The resort is seriously lacking in open amenities right now. There’s one small pool that was packed with kids, next to a restaurant that’s been closed for a while. The only dining option for the entire resort was a lobby bar where hundreds of guests plus a full dance competition from the conference center was vying for the limited tables and a limited menu. The staff were visibly overwhelmed and doing their best, but it was chaos. Day two we tried the waterpark area. It’s across the parking lot, which already kills the resort vibe. The restaurant inside? Closed. One tiny snack stand with a massive line. Waitstaff came around occasionally but not enough to make it feel like a relaxing pool day. We ended up leaving the property for every single meal because there just weren’t real options on-site. (Apparently a new restaurant is under construction but why close the other two before it’s open?!) Day three we found the adults-only pool… also across the parking lot… in a shopping center. No food or drinks available there at all. The hot tub wasn’t even heated. We got in just to say we did it and left. The spa and steam shower were genuinely lovely, and the mountain setting is gorgeous. But Hilton, come on. How is a resort of this size operating with almost no food options and half the amenities closed? The silver lining is that it pushed us to actually explore Phoenix, which turned out great. But that’s not what we came for, and I really wish we’d stayed somewhere else.