Hilton Phoenix Resort at the Peak

I liked that the pool wasn't far.

The mattress in the sofa was so uncomfortable we could feel all the springs. We did not have a good sleep at all.

I’m in town for training. Honestly, I thought I booked the property off 7th Street but it was here. I used to live in Phoenix but never recalled this property, so this was new to me. I’m a Hilton Honors Member, so I’m always optimistic concerning my stay. First the good. I checked in and was fortunate to meet Dani. Dani, was cordial, engaging, professional, and friendly. I like those qualities. She made my check in experience delightful and pleasing. I love the information and how it was presented. Later, I wanted a drink after a long travel day to relax. I had played on one but had three and an appetizer based on the engagement with Victoria. She was excellent. Polite, engaging, interpersonal, and caring. You can tell she was genuine and not pretentious. I later conveyed this to her boss, Stella, who you can tell had been doing this line of work for a while. Not that she is old but rather, she was in tuned with what guest need and like. She was also not surprised by my thoughts on Victoria, who is her employee but Dani too. I went from looking to spend $12.00 to $59.00. It was a great visit. Now the other side. When I arrived at my room, I thought I was at the wrong room because I couldn’t open the door. The light turned green but I couldn’t open the door. I literally had to put my shoulder into the door to open it. The health risk is that it wouldn’t close and lock either. I reported this to another person at the front desk, who didn’t seem empathetic to my concern. I also shared how the remote to the television didn’t work and he told me internal matters that didn’t concern me. Lastly, for for very nice room, the bathroom floor was dirty with hair and other stains (see below). This is problematic to me because I once did housekeeping and took pride in what I did. This was a glaring problem if someone paid attention. I have noticed that post-COVID, Hilton properties have unfortunately lacked in this area. They still have wonderful beds but housekeeping is an area for improvement.

Everything

Nothing

We recently stayed at the Hilton Phoenix Resort at the Peak and, honestly, it was a really disappointing experience from start to finish. The biggest issue is that what you see online is not what you get in person. The photos make the place look updated, clean, and like a fun resort with nice pools and modern amenities. In reality, that just isn’t the case. The only part of the property that actually felt updated was the lobby, which looked good and gave us hope when we first arrived. Unfortunately, it went downhill pretty quickly from there. When we got to our room, it was clear right away that it hadn’t been properly cleaned. There was dust everywhere, and the whole space just felt dirty. The carpet and couch both had visible stains, and the furniture was really worn out—way past the point of just being “dated.” It felt more like neglect than age. There were even holes in the exterior walls, which was surprising and honestly a little concerning. Things got worse when we started noticing actual sanitation issues. We found a roach in the bathroom, which is just unacceptable. On top of that, the lazy river area—one of the main reasons we booked this place—was in terrible condition. There was human feces on the tubes people are supposed to use in the water. That’s not just gross, it’s a serious health concern and should never happen at any property, let alone a resort. At that point, we didn’t feel comfortable staying. We ended up leaving early and booking another hotel at our own expense, which was a much better experience and actually lived up to expectations. Overall, this place looks good online, but it’s very misleading. Outside of the lobby, the property feels run down, poorly maintained, and not properly cleaned. Unless major improvements are made, I wouldn’t recommend staying here.

Warning: this resort is not well maintained and does not include all amenities that are available online. The basketball and tennis courts are gone and have been for some time. The map of the facility on the Hilton app and many photos online show multiple pools - some of which have been filled in and astro-turfed over. The main pool closes at 6:00PM. There was one urinal in the mens restroom and it was clogged for at least three days and inside the room our shower was clogged on arrival, the bathroom fan squealed with (presumably) a bad bearing and the air conditioning rattled like a train was going by. The positive - location is very central and even though the place is in disrepair, my 10yo boys did have a good time. That said, I wish we had paid more and stayed somewhere else.