Hilton Phoenix Tapatio Cliffs Resort

Pool options are nice

The drinks are outrageous with gratuity included on top.

Amazing location set in the mountains just 30 minutes from Phoenix airport. Richard W. Was the best golf cart driver and chaperone we could ever have asked for. Hope to be back soon!

While I’d like to give them a great review too many things need correcting. As a gold member with Hilton, our room got upgraded to a suit. Very nice room except for the torn carpet(tripping hazard), the broken door sensor tied to the ac, the 4 moths we killed in the room, no live tv service (broken). We then explored the place to discover early closure of the larger pool area(and the card access was broken there too), the water slide was off ( and required you to get someone to activate it), poor hours for the driving range, no gf options on food worth trying( their main dining spot wouldn’t work for anyone with celiac disease) and generally poor communication on all of this. Two stars is probably generous. Only standout was the fine dining at the top of the resort and given everything else, probably independent from Hilton.

“We were very disappointed with our stay. The room was not as clean as expected—there was a filthy duvet cover, dirty floors, and dusty counters. The sliding patio door was also extremely difficult to open and required two people. We were surprised to find automatic gratuities added to our dining charges without being informed. In addition, a DoorDash order was lost with no resolution, and we were charged a $10 delivery fee for an Amazon package that was never delivered to us. For the price of $269 plus tax, we expected a much higher standard. We brought all of these concerns to the front desk at checkout and were told a manager would follow up, but we never received a call. Based on this experience, we would not stay here again.”

The grounds were beautiful and well taken care of.

The room we were given wasn’t checked before putting it out for rent because neither of the tvs worked the room wasn’t completely clean as dust could be seen on furniture and under. The bed in first room literally had an indentation in it and it was very uncomfortable. I asked for a room with something nice to look at and I was given a room which looked at the parking lot. I went back to switch rooms and then got the above room. Maintenance came to try and fix the TVs and after an hour they couldn’t be fixed so we had to switch rooms after a very long day of traveling from NY and the airport. I’m not sure why rooms aren’t cleared before being available to rent. The rooms ABSOLUTELY need an update. The beds are horrible as are the pillows. Those are the most important items in a hotel room and others have the same review. We had friends come stay two days and they booked through Expedia and paid half what we paid through booking.com. They were told they got that price because they booked thru a 3rd party. But so did we. That did not make us happy. We inquired as to why this was the case but didn’t get a very good reply. We booked in advance and should have been offered a good room and a good deal like our friends who literally booked last minute

Large swimming facilities. Well kept. Good food.

I paid for early check in on this website and when we got there, they said they do not have early check in. I paid extra to booking.com for 2 rooms and got nothing for it.:( It’s a bit dated, rooms can use an update

Outstanding Frontdesk customer service before checkin, during checkin, throughout stay & checkout❤️. Excellent restaurants.