Holiday Inn Port St. Lucie by IHG

Good

The morning staff, cleaning staff, and breakfast staff were wonderful. The hotel is extremely out dated. The carpet, furniture, flooring, and other amenities were falling apart and the elevators inspection certificates expires in August of 2025 (it’s now October). We paid for a king suite and were given a double bed with a king suite rate and told that they don’t have any king beds on the property. The evening staff kept telling guests that the room keys were deactivated and the only he had a master key to allow guests in and out of their rooms. When another couple requested to be let into their room he told them they had to sit and wait until he was ready to walk them upstairs and when they understandably complained he hopped over the counter and threatened physical violence. The sprinkler systems are rusted over and the carpets are damp throughout the building. There were prostitutes waiting for rides in the lobby and the evening staff was making cash deals out front. 10 out of 10 do not recommend this property. I can’t believe Hotels.com would do business with them.

Hotel has nice grounds, garden benches, large pool and hot tub. Didn't use it, as it was raining and water was cold.

Rooms need renovation. OK for the value, but something to consider. Some crowd at and around hotel made me think I would not stay here traveling alone.

Location was very convenient to stores and restaurants

Someone from the cleaning staff stole clothing I purchased for my son from my suitcase which I personally packed. Will never visit again

The staff were very friendly, and it's clear they are doing their best to maintain the building. However, it appears that some areas could benefit from additional care, as the building's age is noticeable, and there is a musty smell. With a bit more focus on maintenance, this space could be even more welcoming.

Run down, dirty looking carpet, rust on the doors and dripping faucet. Laundry is the worse, one is broken, one ate my coins and the drier doesn’t heat up. The only thing that i can say are the front desk are the most helpful with my stay. The rest of whats in this hotel are terrible. Not ever coming back nor recommending this place.

Not bad for the price at about $100/night. Definitely an older hotel, but clean and well kept. It smelled a little musty and the furniture was wildly outdated!

Great service, The front desk clerk was able to help me.

The Hotel need some remodeling and cleaning