Inn On The Parkway Pigeon Forge

Excellent

Excellent

Very old property that needs a big refurbishment. Out of 6 floors, only ice machine that worked was on 4th floor. Room had a musty smell. Breakfast area very small. Would not stay here again and would recommend anyone who plans to visit the Pigeon Forge/Gatlinburg area to find a different hotel than this one. Hilton should not even have their name associated with this property. Finally, Hilton needs to rethink your pet friendly policy. People bringing 2-3 large dogs to rooms and then bring them to the breakfast area is unsanitary. Very, very poor policy.

Not sure how this hotel has a 4.5 rating. Drove an addl 4 hrs from our original vaca spot. Do not recommend. Old and dirty. Breakfast had to be heated up in their microwave. Tables were dirty even at afternoon check in. Hilton Honors member and do not recommend

Laundry out of service, Ice maker out of service, baggage carts on their last leg, housekeeping only comes every other day, and if you need fresh towels, go get them yourself. Just a brief list of the things wrong with this hotel that they failed to mention at booking or checkin. I’m a gold Hilton member and I regret loyalty to this brand.

Terrible maintained building, however, the outside and lobby area were very nice. When we walked around the corner to head toward the elevator, it all changed! But the staff was great, especially the two men supplying the breakfast. They were top-notch. The rest of the building was horrible. We stayed here for a week, and the halls were filthy. Finally, the morning we checked out, they vacuumed the carpets in the hall. Our room was Motel 6 quality. Messay caulking around the tub, and the carpet was laid over the old carpet when they tried to remodel. I wish I had photos to share. The toilet wouldn't flush, and the bathtub wouldn't drain. Walls had holes, not to mention that only 1 ice maker worked. If we had to do it over, we would have picked a different hotel; there are a lot to choose from in this area.

TRAVELER WARNING👀 This Hanpton Inn is soon to begin a much overdue remodel. Only 1 icemaker in the entire hotel works. Took 3 days to repair out A/C & had stuffy room. Chair ripped up, hot & cold reversed on sink, room icemaker in fridge broken. A/C - furnace cold air return disgusting with built up muck & fuzz from well overdue filter changes. GM still hasn’t bothered to return my message to call for 3 days. Hotel Hilton mandated remodeling begins in Jan 2026. They say they won’t fix anything until then. Good luck if the last icemaker for a six floor hotel goes out.