Hilton Phoenix Airport

Close to airport

Bad neighborhood. Didn’t feel safe walking to a fast food restaurant

I'm at a Hilton property, and I'm a lifetime diamond member, so I'm in their highest status. I'm at the Hilton Phoenix at the Phoenix airport. It's the Hilton in Phoenix, and I have a CPAP machine that I need to have operable for my sleep. The fashion that they have plugs is recessed in an alcove on the side table that is not big enough to allow for my plug to plug in. I called the front desk and asked for an extension cord, and they said, We're probably all out of them, but I'll check. They did check it, and they found a cord from another guest, and they set it outside my door. Are you kidding me? The hotel manager was combative and more worried about my anger for the situation than a solution. This is how these guys do business I have to be at the mercy another guest finished with their extension cord so that I can have a good nights rest? Unbelievable! Never in my wildest dreams were ever stay at this property again!!

The Hilton Phoenix Airport is one of the best hotels I've stayed in as business traveler. The rooms are clean. The hotel staff is wonderful. They treat all their guest with courtesy and go out of their way to make your stay a pleasant one. I lie to commend Joseph and Martin at the front desk who greeted me a with a smile asking me if I needed anything at all. The staff from the restaurant Rennicks, were amazing. A special thanks to Eneida, who met me with my coffee every morning at the restaurant. I definitely recommend this hotel to all my felloe business travelers.

Incompetent and rude. We checked in on 3/28 and asked the Honors desk what to do about parking and the shuttle. He was unsure. Arrived back and the shuttles never stopped for us. Another woman called and told them we were all there at 1:23 pm. The shuttles blew past us. I called at 1:50 and was told there was a miscommunication and there would be a shift change. We waited from 1:10-2 pm. Unacceptable. Spoke to the desk and they blamed it on us

Close to airport

Bathroom could’ve been a tiny bit cleaner

Not much really the hilton in tuscon was better. Free meals free happy hour free parking. Cleaner updated rooms and facility

The bathtub wouldn't drain. The ac barely worked. You charge for parking. No free breakfast The rooms are out dated. For 400 dollars for one night I expected better from hilton