Comfort Inn Ottawa Starved Rock Area

Location!

Dirty, noisy, broken floor tiles in bathroom, mould on in bathroom, dirty fridge and damp carpets that stink.

Building smelled. Burned out bulbs in bathroom no phone chargers-had to go buy one Breakfast was only fair. Room noisy bath exhaust woke us up. Last Choice hotel we will use

We are no strangers to budget hotels, but this one was a bit of a miss for us. I’ll start with the pros: the location is super convenient. It’s right off the highway, close to tons of shopping, grocery stores, restaurants. A 20 min ride to starved rock, and close to downtown Ottawa which we really enjoyed. Staff wasn’t unpleasant, but they were a bit difficult to track down. The cons: The hotel is older and definitely shows its age. It was semi-clean, but in a bit of disrepair. Beds were comfortable, but when I was making the bed the first morning, I found a bunch of food stains all over the inside of the comforter that were not from us. And not like stains that had been washed and just persisted -It had obviously not been washed since the last guest had been there. I requested a new blanket around 8am and they never brought one. We slept with just the sheets. The pool was a FREEZING and murky. My kids couldn’t see the pool toys they brought on the bottom of the pool even with goggles on. We are not picky with breakfast options, but felt the free breakfast was lacking compared to other budget hotels we have stayed at. We ended up going to a restaurant for our meals. The price was right, but in the future I’ll probably pay a bit more to stay somewhere else.

Elevator was out of order so we had to carry our stuff to the second floor. Loose tiles in the floor of our room. Put things in the refrigerator freezer and they thawed. The staff were very friendly and apologized about the elevator.

Overall it was clean and quiet. Right off the highway and close to many things. The pool was freezing and didn’t look too clean and the hot tub was broken along with the elevator. All unfortunate circumstances and yet plays into the quality of the stay.

Nice & ok but glass door didn’t lock for safety, elevator broken , had to use steps , gabage outside overflowing outside hotel . But breakfast buffet was great 5 stars !

Convenience

Shortage of towels and blankets in room

Easy to reach. Have stayed there many times.

Ants in the room and toilet didn't flush completely. There was a mix-up in booking rooms. Someone knocked on my door after 9pm saying my room was his.

It was clean except there were some paper towels in the corner under the curtain.