Comfort Inn Ottawa Starved Rock Area

The staff was nice, but the property itself is very rundown, front lobby smelled like cigarettes and wallpaper peeling off the walls. Ceiling tiles look like they had water damage and then the cleaning crew didn’t really clean the rooms very well. They left used soap in the shower and there was food underneath the Nightstand. For as much as it was, you would expect it to be a little nicer and cleaner

The pictures make this hotel look WAY nicer. The room was dingy. There is mold in each corner of the bathroom celing. The fridge was not cold nor could we get it cold. The hot tub was working but the water was icky. You couldnt see feet at the second step - super cloudy/dirty water. We would not stay here again.

I have stayed at this location several times and it is always a good experience.

Could not get a door key/card until next morning after arrival. Their caard machine was broken. TV did not work in the room we were assigned. Had to move to another room. We didn't have a good feeling about the hotel after the two issues mentioned. We will not be staying at a Comfort Zone again.

The bathroom fan was very noisy along with a dog upstairs that was barking for half the night. The bathroom was small, with the sink outside of the bathroom, a short toilet, and low pressure water for the toilet. The pillows were half the size of normal pillows (like cut in half). The hot tub had low pressure jets. The staff was very hospitable. The room was very clean. The breakfast was very good, although the orange juice dispenser was broken.

Spacious room

The carpeting was so dirty! When walking bear foot in the room, it was sticky and so dirty the water turned black as I wash them. Had to keep my shoes inside the room! Mainly this hotel definitely needs a refit. We never got the room service ! Only once in 10 days! I changed the sheets myself and took the garbage out.

There seems to be an epidemic in Ottawa. Both this hotel and the Hampton both have the whirlpool/spa broken. After a long day working on our house that burned down the first thing we want do is to relax in a spa but can't seem to do so in Ottawa. Secondly when we got up the next morning the dresser by the tv was covered in ants. There was at least 100 ants there and all food that was set there had to be thrown away.

The staff was very friendly and gentle. The room was comfortable, but I feel like the hotel could keep some bottles of water in the frige. Other than that, everything was great.

The Hotel is Great! It's clean, safe, convenient, this was my 2nd time staying here within 6 months, my last stay the Jacuzzi wasn't working, this time the Jacuzzi was better, but the elevator was out of service. I was upgraded to a nicer room, on the 2nd floor. The Breakfast and coffee are Fantastic. I hope for Everything working if I come back to Ottawa soon!

Check in attendant not good at all. He/entry smelled of pot. I left a complaint with the next front desk staff and took a card for the general manager to speak to her directly.