Comfort Inn Ottawa Starved Rock Area

The positives was our room was fairly clean and the staff was wonderful. The negatives was the tile in the bathroom floor was cracked. When you stood by the toilet the floor made noises and felt like it was going to fall thru. When I took a shower the shower felt the same way. They advertised having a hot tub. The hot tub was cold and had bugs in it. It looked as though it had not worked for a long time.

Liked: Allowed cats Breakfast: nice variety both hot and cold, wish for longer hours esp weekdays Location: easy on/off to highway, easy to find, easy in/out, Quiet: parking lot pretty full and barely heard anything inside the hotel(or from outside either) Everyone I dealt with was pretty decent and accommodating. Most of my complaints were not their fault, and they did their best to fix it. Disappointed the manager wasn’t there. Didn’t like: During a four night stay I had to move three times. Room#1 stunk of smoke. Changed rooms before unloading the cart. Room#2 was not the Double King I had reserved, in fact I think it was a full, not even a queen size bed—and extremely uncomfortable. Didn’t realize how much until I was sore the next two mornings. Room#3 looked to be a double king size, (well laid out as the others were too), but the door when leaving had to be slammed shut or it would not lock and pop open. When entering, trying to deadbolt it required almost weightlifter strength—I showed this to the front desk guy and his reply was that the top lock worked and no one would get in. I politely told him don’t ever tell a woman traveling alone one lock is enough. There was a problem with the fridge (mini), once discovered it was taken care of quickly and easily. Overall, not quite the relaxing restful stay I was hoping for—though the nice clean pool helped a lot—and it could use some updates, I still would consider it a contender next trip to Ottawa/Starved Rock.

Room was clean so was hotel the bathroom flooring moved up and down popping when u walked on it and the hottub was greenish and jeta barely worked pool was heated had kind of a sulpher smell though. Breakfast was good and overall for the pricea decent stay staff was very helpfull and friendly i would recomend to stay there

The hotel wasn't what I expected

Staff are friendly and helpful.

Had stains on pillow, hair in shower, very low water pressure ,stained carpet and overall unpleasant smell.

The pool was nice and the staff was so nice.

The bathroom door didn't close because the tiles were too high. They ran out of pillows the first night. They were short on pool towels and only had hand towels. The pull out couch in the room was ratty and had a big slice in the arm. The tiles in the bath and entryway popped when you walked on them. The continental breakfast eggs were like rubber.

We appreciated the convenience of the location of this property. Good staff, clean rooms, and very quiet.