Sunscape Puerto Vallarta Resort

La atención

Las instalaciones

The location was great—close to everything we needed and made getting around super convenient. Definitely one of the highlights of the property!

Check-in was a hassle—even though I indicated that I had two children (age 3), they still tried to charge me extra for them. The food options were disappointing for the price we paid, especially compared to other hotels we’ve stayed at. Staff were not very friendly and seemed more focused on upselling than providing a welcoming experience. There was even an incident where someone defecated in the pool, which was not handled well. The rooms were okay, but the shower water pressure was weak and the temperature kept switching from warm to scalding without touching the handle.

Food is not the best

El personal muy amable

Mala iluminación en habitación, faltaba mobiliario para guardar ropa Falta de clima en el restaurante. Poca variedad de comida. Mal olor en los sillones de la habitación

I love it

Love to stay

Property needs some attention and updates. But the STAFF was great! Smiles and very courteous everywhere we visited. We also took advantage of the Explorer's Club (Kids Club) and the kids loved it. The girls there are super nice and very welcoming to our little ones. Gina, Nayeli Sandra and Diana need to get the recognition there. Great attitudes! Overall, we enjoyed our stay and really close to the Malecón(Boardwalk) and airport. Would definitely come back. Hopefully by then, some updates/upgrades have been made. But the staff alone make up for that.

We’ve had a great time at Sunscape but have to give a massive shout out to the staff at the Kids Explorer’s Club. Nayeli, Sandra, Diana, Gina and Carmen went above and beyond to take care of our girls, ages 8 and 12. They spent time swimming, at the water park, making crafts, being fed, learning dances, performing at the pool, watching movies and a million other cool things. My kids had SUCH a great time and are so sad to say goodbye. It was such a treat for us to have time to relax too. Thank you thank you!❤️🇲🇽

Anahí and David were so fun during the cooking class. It was informative and entertaining! I learned so much and the food was delicious. We made ceviche in a new style using three unique ingredients that aren’t typical in this type of cuisine but the results were delicious!

There are mixed reviews here. I question how valid most of them are. Mostly a single spanish first name, poor english, and focus on complimenting staff.My guess these are employees