Quality Inn Fort Smith I-540

Breakfast and location was hot and fresh

Good value. good breakfast.

Breakfast started at 7:00 which was a bit too late for people who want to check out early.

The early morning/overnight front desk staff and housekeeping were friendly

No internet connection in our room, no plug for the bath tub (only metal piece sticking up), in room phone did not work to call front desk, pillows flat and half the size of a standard pillow, mattresses thin and move around on the metal frame while sleeping exposing the metal and wire frame they sit on, run down looking. Does not come close to meeting the brand standard I am use to at the other Choice properties I have stayed at. The manager at this property acts like she is a prison warden. We asked when the pool was open during breakfast, front desk confirmed 10am. After returning at 10am we seen a closed sign, staff advised us it was open another hotel guest walked with us to the door while talking with hotel staff and entered the pool area with us. About 15 minutes of swimming laps the other guest left. My children continued swimming for approximately 10 minutes when a different staff member came in and yelled at us that the pool was closed, upsetting both my children. While exiting the pool she referenced us stating “one problem fixed one to go”. I paused and asked to speak to a manager, she rudely stated she was the manager. I attempted to ask why the pool was closed after we were told it was open. I again stated two different members of their staff had told us it was. She then said no one at the front desk said it was open, I again stated the front desk person at breakfast told us it opened at 10am. When I said at 6:30am it was a different lady who advised us of the time. She then stated “she didn’t know who that was.” I nearly stated the obvious and said well you must have been the one to take over for her. To which she replied “you can check out now.” I brought my children upstairs and told my husband to pack everything we had another night booked. I returned asking for Choice Hotel contact information she refused to give me contact information and I looked it up and called while still in the lobby. Beyond rude service by general manager!!!

Housekeeping and front desk staff were friendly. Linens appeared clean. Breakfast was typical offerings.

Room needs serious attention. Soap holder hanging off wall. Ceiling very discolored with stains. Carpets stained and worn. Stain marks on lamp shades i.e. possibly food? Most of all the air unit filters need changed or system replaced as breathing was affected overnight and after leaving room. The hallways smell strongly of smoke.

This is a very good and not very expensive hotel staff are friendly, courteous, good parking and they have a good breakfast and everybody’s always just happy. I would recommend it to anybody and I’ve stayed at more expensive ones

Room was clean and parking was easy to find.

I really enjoy the atmosphere and the rooms are excellent for the price. The hotel clerks are very good and like to make sure you’re comfortable