Fairfield Inn by Marriott St. Louis Collinsville, IL

The hotel is a quiet and generally clean spot to stay. However the carpet in the room I stayed needs changing and breakfast supplies ran out for several days while there.

Took my 13 year old daughter to her first concert. I Had hoped to give her a memorable trip with a nice room , breakfast and swim. Staff was friendly, The room it’s self the Toilet would hardly flush, very little water pressure in the shower, pool has been down quite sometime after reading other reviews as well , body wash and shampoo empty in the shower. 1 of the 2 beds were dirty. only had cereal and juice for breakfast at 8:26 am . I’ve typically stay with Hilton but decided to try Marriott this tome. My mistake I should have known better a stuck with Hilton.

Pool was closed. Air conditioning didn’t work but she moved us to a different room and was friendly and accommodating.

Hotel was nice and clean. But was not told pool was out of order till my kids wanted to swim and found out. If I would of known I would of booked somewhere else

The only negative was that the tv cable wasn’t working and the breakfast was mediocre compared to other Fairfield hotels. For example there was no cream cheese for the bagels, no cereals, no eggs, and no sausages.

Arrived to a friendly desk person and was easily checked in. Soon found out the cable for TV was not working...for SEVERAL WEEKS! Since the night before I stayed at the nearby Comfort Inn and all was great, was sadly disappointed. Asked several others who were staying at other nearby hotels and all had cable. Understanding that cable does go out occasionally, cant understand how management would allow this to continue, literally for WEEKS. I also must say the maintenance and cleanliness was disappointing; not filthy but clearly lacking in daily upkeep. Also no daily housekeeping and no notice of that. Was I at a Fairfield? hmmmm..... Overall, this was like being in a mediocre Motel 6, not a Marriott property. Clear that management simply doesn't care about return customers as I will never return.

Great location and the ONLY reason it gets two stars is the staff. We checked in (30 minutes early) and we're given a room on the 3rd floor. it was my wife and I and two kids (12 and 8) and the room was a king and a fold out couch. My reservation clearly stated two queens.....I went back downstairs (because the phone in the room didn't work) and they quickly and apologetically fixed the problem and we got two queens. The lady at the front who checked us in and fixed the problem was really great about it and she even made sure to put us in a room that was right next to where we were originally put, so that it wasn't a difficult task to move our stuff from one room to another. We were informed that "the storm from 4 weeks ago" knocked out the cable so we couldn't watch live TV but we could just log into our Netflix or Hulu etc and watch that. However, we were here for a baseball the tournament and there were players staying in hotels next to us who didn't have this problem. (And according to other reviews this is an ongoing problem). We didn't have a TV remote and when I got one from the front desk, it still wouldn't let us log into anything. Only thing the remote would do was adjust the volume and switch sources. No way to find/bring up and subscription service like Netflix or hulu. And also the pool was closed for maintenance (again, according to other reviews this has been a 3+ month issue) the elevator was a bit sketchy and the inspection was well past due.

Service was great, but the rooms were outdated.

The room was musty and smelled terrible, dirty and mouse trap in room.

Hotel staff were great when we arrived and checked out! Cheer the girls on for their dance competition. The breakfast was normal hotel breakfast. Every thing was hot, the toaster needs a little upgrade didn’t work the best. Here what I didn’t like. I was told 3 days before our arrival the pool was working when we arrived we was informed that it’s been closed for a while I had 3 disappointed kiddos. At check in we also was in formed the tvs weren’t working. The BIG thing that I hated was are deadbolt didn’t work and our door would barely latch shut. Which made things hard with a toddler thinking it’s a game to leave the room. This wasn’t in just our room it was at least 4 other rooms that we was in. Over all we loved the place just needed some room updates.