Fairfield Inn by Marriott St. Louis Collinsville, IL

great place and location!!

Very good staff and clean hotel

Carpet was ripped and dirty. TV did not work. Pillows were very hard. Bed was overall uncomfortable. Lots of noise coming from other rooms even at late hours.

The hotel cancelled the reservation wirhout a phobe call, an hour before i arrived after a 5 hour drive. The absolute worst hotel experience in my life. Will not ever go with this hotel again.

Convenient to convention center.

This place has lots of potential but it had a smell the moment I walked in. The front desk clerk looked drained and her energy matched that of the entire place. The one sliding front door was partly off track. A box with a large screen tv and a luggage cart was loaded with odds and ends parked right in front of the front desk( it was still there when we left and came back 40 minutes later). The pool had a sign that it needed maintenance. The room on the third floor had cobwebs in two corners( at least the rest of the room was clean). The actual room door seemed to be missing part of the doorframe and you could see right to the hallway. I also noticed the elevator inspection paper was from a year ago. Thankfully I was able to sleep.

Loved this property for our stay in the St. Louis area. Close to dining options. Amie at the front desk provided excellent service at check in.

Nice, clean hotel. The breakfast was yummy but by 7:30am there was no more sausage and the juice options were minimal. Also when I checked in I asked for a cot or something similar and I was told that this location didn’t have them. The next day when I was leaving the hospitality staff had a room next to the elevator open and I could see a cot in that room. I feel that for the money that I spent on this room that the front desk attendant should have tried a bit harder to accommodate us. Also, I wish I would have known that the pool was closed for repairs.

The staff was particularly polite , cheerful and helpful. Breakfast buffet was well-appointed and tasty.

Would have gave 5 stars but the elevator was down and we were on 3rd floor. They provide a nice breakfast. Clean and staff was very friendly.