Fairfield Inn by Marriott St. Louis Collinsville, IL

Staff was very friendly.

Very friendly staff. Overall pretty clean. Nice breakfast. Pool was eh.

The friendly service

The location is excellent with a wonderfully caring person at the front desk. The hotel itself was a bit run down and seemed understaffed. The elevator was very slow and I waited at the front desk for about 20 minutes to purchase a bottle of water. My room was musty and after settling in noticed the carpet was wet in the area next to the bed. About 1/4 of the carpet was affected. It seemed as if it had been cleaned recently and not dried out yet. I went to the desk and asked for another room. The clerk mentioned they had cleaned some of the carpets recently but she didn’t know what rooms. She gave me a new room that had the same issue. I decided to just deal with it. There were many families at the hotel and kids enjoying the pool (not a problem). The floors in the hallway were wet and in the morning there were towels strewn about up and down the hallway outside the pool area, as well as slippery when wet signs. The decor in the rooms seemed outdated.

Clean and quiet

Staff was great !!! Hotel needs some updating !! Breakfast was great, free parking and anytime I called the front desk they fixed our issues, even moved us to a different room !!

The room had a bag of trash left in it and the hall was full of trash by many of the doors. It was questionable as to whether the room was cleaned. The room was not worth the price. Very limited breakfast. I don’t think this hotel measures up to the brand.

Conveniently located on our route

La limpieza

Great experience. Very friendly staff.